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NEW QUESTION 1
You need to assign resources to a work order based on proximity to a service location. Which two tools can you use? (Each correct answer presents a complete solution. Choose two.)

A.    Service Calendar
B.    Resource Groups
C.    Schedule Board
D.    Schedule Assistant

Answer: BD

NEW QUESTION 2
You are implementing Microsoft Dynamics Field Service. You create a view of all scheduled work orders for a specific city on a specific day. You need to modify the view to show completed work. Which field should you use to filter the view?

A.    Priority
B.    System Status
C.    Work Order Summary
D.    Sub-Status

Answer: B

NEW QUESTION 3
You use Schedule Assistant to schedule work orders. Which three constraints can you apply? (Each correct answer presents a complete solution. Choose three.)

A.    Radius
B.    Team
C.    Roles
D.    Customers
E.    Sites

Answer: ABC

NEW QUESTION 4
A new service agreement automatically generates 12 monthly work orders for a new customer. What are two possible status values for the work orders? (Each correct answer presents a complete solution. Choose two.)

A.    Open-scheduled
B.    Open-reserved
C.    Open-unscheduled
D.    Open-requested

Answer: AC

NEW QUESTION 5
You need to provide agents with a checklist of actions to complete as part of a work order. The duration of these actions must roll up to the work order. Which record type should you use?

A.    time entries
B.    service tasks
C.    incidents
D.    service activities

Answer: B

NEW QUESTION 6
You manage a group of home improvement contractors. The contractors provide many types of services of homeowners including repairs and new construction. You need to create charts that organize the services by categories and ensure that the charts can be viewed in dashboards. Which feature should you implement?

A.    Time Groups
B.    Work Order Types
C.    Work Order Sub-Statuses
D.    Incident Types

Answer: B

NEW QUESTION 7
Which three pieces of information are available on a Product Inventory record? (Each correct answer presents part of the solution. Choose three.)

A.    Quantity Allocated
B.    Reorder Point
C.    Quantity Sold
D.    Quantity on Order
E.    Inventory Status

Answer: ABE

NEW QUESTION 8
You need to track a list of serviceable equipment related to a specific service location. Which record type should you use?

A.    Products
B.    Facilities/Equipment
C.    Customer Assets
D.    Resources

Answer: C

NEW QUESTION 9
You need to add descriptions to equipment and implement a rating system for equipment. What should you configure?

A.    Characteristics
B.    Category
C.    Business Unit
D.    Team

Answer: A

NEW QUESTION 10
Which two types of records can be generated when you create agreements? (Each correct answer presents part of the solution. Choose two.)

A.    purchase orders
B.    work orders
C.    invoices
D.    products and services

Answer: BC

NEW QUESTION 11
You are setting up an agreement to schedule monthly work for a customer. The customer has a preferred start time for the work and a preferred technician. On which entity should you enter the customer’s preferences?

A.    agreement
B.    resource
C.    booking setup
D.    account

Answer: C

NEW QUESTION 12
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