Full Valid PassLeader MB2-718 Dumps with VCE and PDF Questions (Question 73 – Question 80)

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QUESTION 73
You configure an organization to use entitlements. No customization has been applied. You need to associate an entitlement with a case record. Which option is displayed in the entitlement lookup field on the case record?

A.    only active entitlements associated with the case customer
B.    all active entitlements associated with the customer and contact
C.    only active entitlements associated with the case contact
D.    all entitlements associated with the customer and contact

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QUESTION 65
You use the automatic creation and update rule feature to create case records automatically. Which three source record types are available for automatically creating a case? (Choose THREE.)

A.    social activity
B.    mailbox alert
C.    survey activity
D.    auto post
E.    booking alert

Download PassLeader Free MB2-718 Dumps with VCE and PDF (Question 57 – Question 64)

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QUESTION 57
You are a customer service agent in a call center. AH customer service agents use Unified Service Desk (USD) to respond to calls. You need to respond to two calls from two different customers at the same time. What should you do?

A.    Create one session for each customer.
B.    Create two sessions and use connections to create a relationship between them.
C.    Create one session and add each customer to a separate section on the form.
D.    Create one session and add each customer to the related customer sub grid.

Microsoft Dynamics 365 for Customer Service Exam Questions with VCE and PDF for Free Download (Question 49 – Question 56)

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QUESTION 49
You plan to create a service activity. You need to identify which types of participant can have defined work hours. Which two participant types should you identify? (Choose TWO.)

A.    resource group
B.    site
C.    user
D.    equipment

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QUESTION 41
The time period for a goal was not set correctly. You need to ensure that a user can correct the goal. What should you do?

A.    Change the manager for the goal.
B.    Add a new goal metric.
C.    Add a child goal with the correct time period that is owned by the user.
D.    Add a parent goal with the correct time period that is owned by the user.

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