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NEW QUESTION 1
You export a Microsoft Excel workbook from Dynamics 365. The workbook contains 10,000 rows of data. You email the workbook and a description of the data to another user. The user reports that they can only see 500 rows of data. You need to determine why the user cannot view all the data. Why is the user unable view all available data?

A.    You exported a static worksheet.
The user does not have the appropriate security role in Dynamics 365 to see all records.
B.    You exported a PivotTable worksheet.
The user does not have the appropriate security role in Dynamics 365 to see all records.
C.    You created a chart in Dynamics 365 Customer Engagement and exported the chart.
D.    You ran a report in Dynamics 365 Customer Engagement and then saved the report as an Excel file.

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QUESTION 73
You configure an organization to use entitlements. No customization has been applied. You need to associate an entitlement with a case record. Which option is displayed in the entitlement lookup field on the case record?

A.    only active entitlements associated with the case customer
B.    all active entitlements associated with the customer and contact
C.    only active entitlements associated with the case contact
D.    all entitlements associated with the customer and contact

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QUESTION 65
You use the automatic creation and update rule feature to create case records automatically. Which three source record types are available for automatically creating a case? (Choose THREE.)

A.    social activity
B.    mailbox alert
C.    survey activity
D.    auto post
E.    booking alert

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QUESTION 57
You are a customer service agent in a call center. AH customer service agents use Unified Service Desk (USD) to respond to calls. You need to respond to two calls from two different customers at the same time. What should you do?

A.    Create one session for each customer.
B.    Create two sessions and use connections to create a relationship between them.
C.    Create one session and add each customer to a separate section on the form.
D.    Create one session and add each customer to the related customer sub grid.

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QUESTION 49
You plan to create a service activity. You need to identify which types of participant can have defined work hours. Which two participant types should you identify? (Choose TWO.)

A.    resource group
B.    site
C.    user
D.    equipment

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