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Your company uses trucks to drive to customer sites and perform warranty work. Your company has a policy that each truck should remain in a specific region. You need to configure Microsoft Dynamics CRM to meet these requirements. What should you do?
A. Create a territory for each region, a facility/equipment record for each truck, and link each truck to the relevant territory.
B. Create a site for each region, create a facility/equipment record for each truck, and link each truck to the relevant site.
C. Create a site for each region, and then link it to each service that is used to perform the warranty work.
D. Create a territory for each region, and then link it to each service that is used to perform the warranty work.
You lose an active opportunity and close it in Microsoft Dynamics CRM. What are two results of closing the opportunity? Each correct answer presents part of the solution. (Choose two.)
A. The opportunity is removed from the list of active opportunities.
B. Notes and attachments associated with the opportunity are saved for future reference.
C. All activities associated with the opportunity are automatically deactivated.
D. The opportunity cannot be reactivated.
You configure a connection to Microsoft Social Listening but cannot see social insights data in Microsoft Dynamics CRM. What should you do to make social insights visible in Dynamics CRM?
A. Ensure that each of your social listening search topics are assigned a category.
B. Configure social listening search topics and visuals.
C. In system settings, change the default setting for the Disable Social Engagement option.
D. Select the Reset Social Insights option to refresh the social insights data.
You work at the support desk for a software company. When the newest version of a popular app is released, you receive an influx of support requests regarding an issue. The research and development team identify the issue as a bug and prepare to fix it. You need to identify existing cases in which this bug was reported and relate them to one another so that they can be closed simultaneously when the bug fix has been released. What should you do?
A. From the parent case, select create child case for each of the cases that reported the bug.
B. From the active cases view, select all of the cases that are reporting the bug, and then select merge cases.
C. From the child case, select similar cases to find the cases that reported the bug.
D. From the active cases view, select all of the cases that are reporting the bug, and then select associate child cases.
You create five new resources for various workers, each with a capacity of one. You create three new trucks in the facilities/equipment form, each with a capacity of two. Next, you create a new service and add a selection rule to include one from any site. You add a resource to the selection rule for one worker and a second resource for one truck. You then create one new service activity and use the schedule function to find available time slots. You need to identify which resources are available for scheduling. What should you identify?
A. One resource is available for the worker, and two resources are available for the truck.
B. Five resources are available for the worker, or three resources are available for the truck.
C. One resource is available for the worker, and one resource is available for the truck.
D. Five resources are available for the worker, or one resource is available for the truck.
The selection rule has a quantity of ONE. Therefore we can only select (any)one worker OR (any)one truck.
You create a new entitlement. What is the initial status of the entitlement?
What can be classified by using the subject tree?
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