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You complete work on a case. The case has several activities, some of which are open and some of which are complete. You need to identify what will occur when you attempt to resolve the case. What should you identify?
A. You will be able to resolve the case. All open activities will remain open.
B. You will be able to resolve the case. All open activities will be completed.
C. You will be prevented from resolving the case.
D. You will be able to resolve the case. All open activities will be canceled.
The base currency for your Dynamics CRM organization is US dollars. You have an order that has a transaction currency in euros. You need to identify which events will cause the exchange rate for the order to be recalculated. Which two events should you identity? (Choose two.)
A. The currency of the order record is updated.
B. The exchange rates are updated in CRM.
C. The order record is opened.
D. The record state of the order record changes.
A task activity is assigned to a user named SalesUser1. After reviewing the task activity, SalesUser1 identifies that the activity must be handled by customer service. SalesUser1 needs to send the task activity to a queue named Customer Service Queue. SalesUser1 opens the task activity. What should SalesUser1 do next?
A. Edit the Queue Item Details.
B. Modify the owner.
C. Set the Regarding field.
D. Select the queue.
You have an entitlement that has an allocation type of Hours. You need to identify what will cause the remaining terms of the entitlement to be decremented. What should you identify?
A. A case that is associated to the entitlement is deleted.
B. A case that is associated to the entitlement is canceled.
C. A case that is associated to the entitlement is resolved.
D. A case is associated to the entitlement.
You plan to deliver several surveys to your customers. You need to identify which Dynamics CRM functionalities can be used for the surveys. What are two possible functionalities that you can use? (Choose two.)
A. Automatically generate survey questions based on CRM data.
B. Place completed surveys on a marketing list.
C. Compare survey results to CRM data.
D. Pipe customer-specific data from CRM to personalize the surveys.
You have a new Dynamics CRM organization. You need to define a parent goal and a child goal for cases. Which two items should be the same for the parent goal and the child goal? (Choose two.)
A. the rollup query
B. the subject
C. the time period
D. the goal metric
You recently created several customer feedback surveys. You gather the results of the surveys. You need to analyze the results of the surveys. What should you use?
B. Office Delve
C. Microsoft Power Bl
D. Microsoft lntune
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