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You are a systems support specialist for your company. A sales manager is currently using a Windows 10 laptop. The sales manager finds that Microsoft Dynamics 365 does not work as expected when using Firefox. What are two ways the sales manager can retain full functionality? (Each correct answer presents a complete solution. Choose TWO.)
A. Instruct the user to use Microsoft Edge.
B. Upgrade Firefox to the latest public release.
C. Instruct the user to use Internet Explorer 10.
D. Download and install Safari on the laptop.
You are a system administrator using Microsoft Dynamics 365. You have two production instances and four sandbox instances. A new update is coming out. What is true about the updates?
A. Updates for the production and the sandbox instances are each managed separately.
B. Updates for the sandbox instances are managed separately. The production instances are managed together.
C. Updates for the production and the sandbox instances are all managed together.
D. Updates for the sandbox instances are managed together.
E. The production instances are managed separately.
Your company uses server-side synchronization for email processing. Which two types of information can be found on the server-side synchronization performance dashboard? (Each correct answer presents part of the solution. Choose TWO.)
A. mailbox process duration
B. number of mailboxes needing attention
C. number of forward mailboxes that need to be created
D. average time per response to Microsoft Dynamics CRM emails
You view several records using the Microsoft Dynamics CRM for tablets app. After you view the records, you begin to work offline. Which functionality is available for the offline records?
A. You can only view the records.
B. You can view and edit the records.
C. No access to recently viewed records is available, you can only create new, draft records.
D. The same functionality available in the browser client is available on the tablet.
You are working in an organization that uses multiple Microsoft Dynamics 365 instances. A large number of users have installed Microsoft Dynamics 365 for Outlook. The users connect to multiple instances from Outlook; however, they only want to synchronize with one particular instance. There is some confusion as to whether they are synchronizing with the correct instance. Where should the users review, and possibly change, the synchronizing instance?
A. in the Configuration Wizard for Microsoft Dynamics 365 for Outlook
B. in Diagnostics for Microsoft Dynamics 365 for Outlook
C. in Outlook, in CRM Settings on the File menu
D. in Outlook, on the CRM tab
You are the administrator for an organization that uses Microsoft Dynamics 365, which users access through the apps for phones and tablets. You are planning to introduce a new custom entity, which needs to be read-only on the app but editable when users access Microsoft Dynamics 365 online. What should you do next?
A. Enable the entity for mobile, and check the box for read-only in mobile. In the security roles, give the users read and write access to the new entity.
B. Enable the entity for mobile. Modify the security roles so users have only read access to the new entity.
C. In the security roles, give users privileges for Microsoft Dynamics 365 for mobile, and give them read access to the new entity.
D. Enable the entity for mobile and a flag for read-only in mobile. In the security roles, give the users read access to the new entity.
You are an administrator for an organization that uses Microsoft Dynamics 365. Your mobile users are often in areas where they do not have Internet access, but they still need to be able to access and edit records through the Dynamics 365 app for mobile phones. What should you do?
A. Instruct users to view the needed records prior to entering an area with no Internet access so they can view them through the recent records cache.
B. Allow users to use Microsoft Dynamics 365 for Outlook, and instruct users on how to configure the offiine filters.
C. Enable the enhanced offiine experience in Settings > Mobile Offiine in Microsoft Dynamics 365 and adjust the Organization data download filter on each of the needed entities.
D. In the entity settings under Outlook & Mobile, configure the Organization data download filter for each of the needed entities.
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