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Which two statements about queues are true? (Choose two.)
A. Queues allow users to remove themselves from responsibility for an item by using the Remove button.
B. Queues allow users to process items that they do not own.
C. You can delete a queue item without deleting the record for which the queue item was created.
D. Queues allow users to see multiple record types that require action in one list.
For which two entities does Microsoft Dynamics CRM create a default queue when the entity is created? (Choose two.)
Which action is possible directly from the All Contracts view?
A. Delete an active contract by using the Delete button.
B. Delete a canceled contract by using the Delete button.
C. Set an on-hold contract to Active by using the Release Contract button.
D. Set an on-hold contract to Active by using the Activate button.
Which of the following statements about marketing lists are true? (Choose all that apply.)
A. Static marketing lists cannot be locked.
B. You can copy a dynamic marketing list to a static marketing list.
C. One dynamic marketing list can contain accounts, contacts, and leads.
D. You can add members to a static marketing list by using an Advanced Find query.
E. You can remove members from a dynamic marketing list by using an Advanced Find query.
You need to schedule a phone call to a group of Accounts and Contacts, followed three days later by an email message. What should you do?
A. Create one quick campaign.
B. Create two quick campaigns.
C. Create one campaign with one marketing list.
D. Create one campaign with two marketing lists.
You are creating a discount list. Which two types of discounts can you create? (Choose two.)
You have four opportunities to sell a product to customers who are located on the same street. You need to ensure that the opportunities are related. What should you do?
A. Include the same note in all four opportunities.
B. Apply a custom connection role.
C. Include all four opportunities in one goal.
D. Send one email message to which each customer is copied.
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