Supporting Users and Troubleshooting Desktop Applications : 70-272 Exam
Exam Number/Code: 70-272
Exam Name: Supporting Users and Troubleshooting Desktop Applications
Questions and Answers: 100 Q&As
Price: $65.00
Update Time: 2008-6-23

“Supporting Users and Troubleshooting Desktop Applications”, also known as 70-272 exam, is a Microsoft certification.
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1.You are a desktop support technician for your company. A customer running Windows XP Home
Edition reports that he cannot find several of the buttons that usually appear on the Standard
Buttons toolbar in Microsoft Internet Explorer. You need to ensure that the customer can return
the standard buttons to the Standard Buttons toolbar. What should you instruct the customer to
do?
A.Click the Restore Defaults button on the Advanced tab in Internet Options in Control Panel.
B.Click the Reset Web Settings button on the Programs tab in Internet Options in Control Panel.
C.On the View menu in Internet Explorer, point to Toolbars and clear Lock the Toolbars.
D.On the View menu in Internet Explorer, point to Toolbars, select Customize, and click the Reset button
Correct:D
2.You are a desktop support technician for your company. All client computers run Windows XP
Professional. Users store files on drive D of their computers and back up files daily to a network
file server. A user reports that he is having trouble moving files from one folder to another. You
discover that he is attempting to move files from a child folder to a parent folder. When he
doubleclicks
the parent folder to view its contents, the child folder appears instead. The only way
he can move the files is to open two instances of My Computer. You need to ensure that the user
can open multiple folders from one instance of My Computer. What should you instruct the user to
do?
A.Select the Simple File Sharing check box.
B.Select the Open each folder in its own window radio button.
C.Select the Launch folder windows in a separate process check box.
D.Select the Display simple folder view in Explorer’s Folders list check box.
Correct:B

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