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NEW QUESTION 261
You are working with your customer to define their schedule board. Your customer needs you to add or create additional views for their scheduling team.
Solution: Create or edit an existing view in the Bookable Resource Bookings Views, and add it to the Schedule Assistant.
Does this meet the goal?
A. Yes
B. No
Answer: B
NEW QUESTION 262
You are implementing a Microsoft Dynamics 365 Field Service solution for a client. The client needs to be able to view the Parent Asset and Master Asset when the Primary Incident Customer Asset is associated to a work order. The asset data should not be stored directly on the work order. It should only be visible when the Customer Asset is selected.
Solution:
1. Create the Parent Asset and Master Asset on the work order.
2. Use a business rule to populate the fields from the Customer Asset.
Does this meet the goal?
A. Yes
B. No
Answer: B
NEW QUESTION 263
You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function. One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However, this resource must be available to be scheduled for other accounts.
Solution: You create a Requirement Resource Preference record and set the Preference Type to Restricted, and Account to Adventure Works. You also enter an expiration date of four (4) months from today.
Does this meet the goal?
A. Yes
B. No
Answer: A
NEW QUESTION 264
You are implementing Microsoft Dynamics 365 Field Service for a health care institution. Each day, the institution receives a large number of appointment requests for pediatricians. You have the following requirements:
– Create a daily schedule for pediatricians with a frequency of 30 minutes for each slot.
– Provide a full-day schedule with start times and end times.
Solution: You create a fulfillment preference with time window details with a duration of 30 minutes for the whole day, create a requirement group, and book it with the schedule assistant.
Does this meet the goal?
A. Yes
B. No
Answer: B
NEW QUESTION 265
A dispatcher asked you to customize Fulfillment Preferences in Dynamics 365 Field Service to influence how the schedule assistant displays results for single-day requirements. You need to create a fulfillment preference.
Solution: Time groups determine the time slots for schedule assistant results *without* affecting the subsequent booking start times.
Does this meet the goal?
A. Yes
B. No
Answer: A
NEW QUESTION 266
You are managing your organization’s assets. You need to give your organization’s technicians better visibility on their locations in order to reduce travel time and time spent searching for the asset when the technicians arrive on site. How should you structure the system to manage this request?
A. Create a custom entity to house asset location details.
B. Use asset properties to provide location details.
C. Update all the incident types with the proper service account.
D. Create a functional location tree.
Answer: A
NEW QUESTION 267
You are implementing Microsoft Dynamics 365 Field Service for a service company. A supervisor wants to understand the combination of work order and booking statuses in order to stay up-to-date with the work orders. Which is a correct combination of work order and booking status?
A. Work order is: Open – Completed
Booking status is: On Break
B. Work order is: Open – In Progress
Booking status is: Travelling
C. Work order is: Open – Scheduled
Booking status is: Open – In Progress
D. Work order is: Closed – Cancelled
Booking status is: In Progress
Answer: B
NEW QUESTION 268
Your organization uses Microsoft Dynamics 365 Field Service. The organization wants you to set up process steps checklists for technicians to follow when completing work orders in the field. What should you do?
A. Create a business process flow, based on work order type.
B. Create service tasks, and add to incident types.
C. Create service activities for work orders, based on work order type.
D. Create an inspection form and assign it to the work order type.
Answer: B
NEW QUESTION 269
You are managing your organization’s assets. You need to give your organization’s technicians better visibility on their locations in order to reduce travel time and time spent searching for the asset when the technicians arrive on site. How should you structure the system to manage this request?
A. Use asset properties to provide location details.
B. Attach a functional location to each asset.
C. Create a detailed service account tree.
D. Create a custom entity to house asset location details.
Answer: B
NEW QUESTION 270
You are configuring work orders for technicians to complete the onsite service. When a work order is completed, the customer needs to receive an invoice for the labor charge time spent by the technician to complete the service. Which option should the technician use to enter their time spent?
A. Work Order Service Task Type
B. Field Service Product Type as Non-Inventory
C. Work Order Incident Type
D. Field Service Product Type as Service
Answer: A
NEW QUESTION 271
You are configuring work orders for technicians to complete the onsite service. When a work order is completed, the customer needs to receive an invoice for the labor charge time spent by the technician to complete the service. Which option should the technician use to enter their time spent?
A. Field Service Product Type as Non-Inventory
B. Work Order Service Task Type
C. Work Order Incident Type
D. Work Order Service
Answer: D
NEW QUESTION 272
A customer experience manager wants to share a technician’s phone number with a customer. The customer needs to be able to see the phone number in the customer experience portal and be able to communicate directly with the technician. The customer reports that they are not able to see the phone number in the portal. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)
A. Verify that the customer is not on the exclusion list.
B. Ensure the customer’s Communication Type is set to Both.
C. Within the Customer Portal, update Show Resource Phone to Yes.
D. Verify that the Main Phone field is populated.
E. Ensure the customer’s communication preference is set to Allowed.
Answer: CD
NEW QUESTION 273
Your organization recently implemented Microsoft Dynamics 365 Field Service. In preparation for user training, you created two new tabs on the schedule board, and configured them based on the line of business. You need to ensure that users know how to control access to those newly created tabs. Which three sharing options are available for the tabs? (Each correct answer presents a complete solution. Choose three.)
A. Available to all schedule board viewers.
B. Available only to the user who created it.
C. Available only to the users with Field Service dispatcher security role.
D. Available only to the users with Field Service administrator security role.
E. Available only to specified users.
Answer: ABE
NEW QUESTION 274
Your organization wants to use Connected Field Service for Azure IoT Hub to remotely monitor IoT devices and address issues faster to reduce downtime. As part of the implementation, you install the Connected Field Service solution and configure it to use Azure IoT Hub. You discover that you are unable to register IoT devices. You need to determine why. What are two reasons that could be causing this issue? (Each correct answer presents a complete solution. Choose two.)
A. The Connected Field Service solution was installed incorrectly.
B. Prerequisites for the Azure subscription are incomplete.
C. Dynamics 365 is disconnected from Azure.
D. Azure is offline.
Answer: BC
NEW QUESTION 275
Your manager asks you to provide a report with a summary of work orders. You enable the Field Service historical analytics report. You need to identify the correct data refresh frequency. Which frequency applies?
A. 8 hours
B. 12 hours
C. 24 hours
D. 48 hours
Answer: C
Explanation:
– Reports overview. Reports are a collection of charts and visuals, built with Microsoft Power BI. They’re based on a data set to get a quick view into core metrics. Resource and operations managers can monitor key operational metrics to gauge the performance of resources and their scheduling strategy.
– Refresh cadence and data retention. The system refreshes the reports automatically once a day (every 24 hours). The report shows a time stamp in the top right corner when it was last updated.
https://learn.microsoft.com/en-us/dynamics365/field-service/reports
NEW QUESTION 276
During User Acceptance Testing, mobile technicians receive the message “Contact your administrator for access to your organization’s mobile apps.” when logging into the Dynamics 365 Field Service mobile app. You need to determine which areas to update within the mobile project, so that technicians can see the appropriate information. What is a possible way to troubleshoot the issue?
A. Ensure you have the correct security role (Field Service – Offline Resource), and that the security role is assigned to the Dynamics 365 Field Service mobile app.
B. Update the mobile offline profile to include the users that require access.
C. Select the menu icon on the top left, and toggle Show non-production apps to Yes.
D. Update the mobile offline profile to include the correct Field Service security roles.
Answer: C
NEW QUESTION 277
You are configuring settings related to booking status. You have the following booking status:
1. Arrived On Site, associated with the Field Service status In Progress.
2. Repair, associated with the Field Service status In Progress.
3. Completed, associated with the Field Service status Completed.
You need to anticipate what will happen when a technician updates their booking status on their Microsoft Dynamics 365 Field Service mobile app. Which two scenarios will happen by default? (Each correct answer presents part of the solution. Choose two.)
A. A timestamp is created for Arrived On Site.
It is then overwritten by a new time stamp when the booking status is updated to Repair, as the associated status is still in progress.
This is followed by a new timestamp when the booking status is updated to Completed.
B. By default, a timestamp is created only when a booking status change results in a Field Service status change.
C. A timestamp is created when the booking status is updated to Arrived On Site.
No timestamp is created for Repair, as the associated status is still in progress.
This is followed by a new timestamp when the booking status is updated to Completed.
D. By default, a timestamp is created with every booking status change.
Answer: BC
NEW QUESTION 278
You are the lead consultant on a Dynamics 365 Field Service implementation for a commercial landscaping company. Some jobs require landscape technicians to be scheduled on a job for multiple days. What are three ways technicians can be scheduled over multiple days? (Each correct answer presents a complete solution. Choose three.)
A. Manually on the schedule board.
B. Using Resource Scheduling Optimization (RSO).
C. Creating a resource group on the incident type.
D. Using the scheduling assistant.
E. Scheduling multiple resources to multiple days.
Answer: ADE
NEW QUESTION 279
You are identifying inconsistencies in recent work order billings. You find a work order that does not have an Invoice and Actuals posted. What are two reasons why this may have happened? (Each correct answer presents a complete solution. Choose two.)
A. Actuals are only generated when the invoice is marked as Paid.
B. Actuals are only generated when the invoice is Confirmed.
C. The Work Order Invoice Creation setting is set to Never.
D. The setting for generating invoices for work orders created by an agreement was incorrectly set.
Answer: CD
NEW QUESTION 280
You are the lead consultant on a Dynamics 365 Field Service implementation for an automotive repair company. The company wants to be able to create work orders from customer emails using the Field Service app for Microsoft Outlook. What are two ways to do this? (Each correct answer presents a complete solution. Choose two.)
A. After selecting the Field Service app icon on the email, select the Work orders tab and select the plus icon to manually create a work order.
B. From the email, select the Field Service app icon and select Create a work order from email.
C. From the email, select the Field Service app icon to automatically create the work order, then select the Work orders tab to find and schedule the work order that was automatically created.
D. From the email, select the Share to Teams icon where you can generate the work order.
E. Select the Viva Insights app icon on the email and select the Book work order option.
Answer: AB
NEW QUESTION 281
HotSpot
A dispatcher needs help managing work hours calendar for requirements. You have the following requirements:
– Add the upcoming holiday calendar for upcoming requirements.
– Add one break time between the shift for 30 mins.
You need to select the correct areas in the image to configure the requirements. Which two areas should you select? (To answer, select the appropriate areas in the answer area.)
Answer:
NEW QUESTION 282
Drag and Drop
Your organization recently started using the Universal Resource Scheduling feature. You enabled the Lead entity for scheduling. You need to have a dedicated tab in the schedule board to see all the unscheduled leads. Which four actions should you perform in sequence? (To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.)
Answer:
NEW QUESTION 283
Drag and Drop
You are the lead consultant on a Dynamics 365 Field Service implementation. Your customer wants the system to be set up for inspections. You need to implement an inspection lifecycle as it relates to a work order. In working with your customer, which five actions should you perform in sequence? (To answer, move the five appropriate actions from the list of actions to the answer area. Arrange the five actions in the correct order.)
Answer:
NEW QUESTION 284
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