Category: Microsoft Dynamics Exam Collection

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NEW QUESTION 80
You are a Dynamics 365 for Customer Service system administrator. You need to implement a Dynamics 365 portal that allows customers to perform the following tasks:
– Post product experience information to forums.
– Enter issues in an online support center.
– Enter ideas for future products.
Which type of portal should you implement?

A.    Partner
B.    Customer Self-Service
C.    Employee Self-Service
D.    Community
E.    Custom

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NEW QUESTION 73
Hotspot
A company is considering using Dynamics 365 for Marketing. You need to inform management about which features are available. (For each of the following features, select Yes if the feature is available. Otherwise, select No.)

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NEW QUESTION 1
Your marketing department has determined that they want to create a Customer Journey that will target marketing contacts that have visited your website in the past 12 months. Which type of marketing segment should you create?

A.    Profile Segment
B.    Interaction Segment
C.    Landing Page Segment
D.    Customer Insight Segment

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NEW QUESTION 1
You need to select a Dynamics 365 for Customer Engagement application to help your organization effectively track, manage, and deliver project-based services. Which application should you select?

A.    Customer Service
B.    Field Service
C.    Project Service automation
D.    Sales

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NEW QUESTION 1
A company has items in inventory with two costing methods: FIFO and Standard. The company needs to calculate the cost of all items at month end and provide a total inventory value to the finance department. You need to determine the total value of inventory. Which costing method requires running the inventory close?

A.    FIFO and Standard Cost items.
B.    FIFO items only.
C.    LIFO, Moving Average, and Date Weighted Average items.
D.    Standard Cost items only.

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NEW QUESTION 1
You are configuring a single business process flow in Dynamics 365 for Customer Service. You need to design the business process flow. What should you do?

A.    Merge peer branches to a single stage when merging branches.
B.    Span the process across 10 unique entities.
C.    Combine multiple conditions in a rule by using both the AND and OR operators.
D.    Use 40 steps per stage.

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NEW QUESTION 1
You are Dynamics 365 for Sales administrator. Sales representatives must enter estimated revenue only as an exception. You need to ensure that estimated revenue for opportunities is automatically calculated. What should you do?

A.    In the System Settings sales tab, change the default revenue type to System Calculated.
B.    In custom controls, change the default revenue setting to System Calculated.
C.    In Personalization settings for each user, change the default revenue type to System Calculated.
D.    In Opportunities, change the default value of the revenue type to System Calculated.

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NEW QUESTION 1
You export a Microsoft Excel workbook from Dynamics 365. The workbook contains 10,000 rows of data. You email the workbook and a description of the data to another user. The user reports that they can only see 500 rows of data. You need to determine why the user cannot view all the data. Why is the user unable view all available data?

A.    You exported a static worksheet.
The user does not have the appropriate security role in Dynamics 365 to see all records.
B.    You exported a PivotTable worksheet.
The user does not have the appropriate security role in Dynamics 365 to see all records.
C.    You created a chart in Dynamics 365 Customer Engagement and exported the chart.
D.    You ran a report in Dynamics 365 Customer Engagement and then saved the report as an Excel file.