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A company that sells, rents, and services heating, ventilation, and air conditioning (HVAC) systems implements Dynamics 365 Supply Chain Management. When a maintenance request is created for a condenser unit, the request must be reviewed and approved before a work order is created. You must send both an email message and a text message to the reviewer for each maintenance request. You need to configure the system. Which two options should you configure? (Each answer represents part of the solution. Choose two.)

A.    Power Apps
B.    Business Events
C.    Workspaces
D.    Power Automate Flows
E.    Standard Workflows

Answer: BE
Business events provide a mechanism that lets external systems receive notifications from finance and operations applications. In this way, the systems can perform business actions in response to the business events. Business events occur when a business process is run. During a business process, users who participate in it perform business actions to complete the tasks that make up the business process. A business action that a user performs can be either a workflow action or a non-workflow action. Approval of a purchase requisition is an example of a workflow action, whereas confirmation of a purchase order is an example of a non-workflow action. Both types of actions can generate business events that external systems can use in integration and notification scenarios. Some organizations require that purchase requisitions and purchase orders are approved by a user other than the person who entered the transaction. To set up an approval process, you can create a workflow.

You are implement Dynamic 365 Finance. You must initiate a custom process when a new invoice journal is posted. The custom must complete actions in external systems. You need to select a business event to trigger the custom process. What should you use?

A.    Microsoft Dataverse
B.    Dynamics 365 Customer Engagement
C.    Azure DevOps
D.    Power Automate

Answer: D

A company is using dual-write to synchronize customer data between Dynamics 365 Sales and Dynamics 365 Finance. During an unplanned maintenance window for Dynamics 365 Finance, synchronization of customer data was interrupted. The interruption caused multiple errors and a loss of new requests. You need to prevent errors and data loss from recurring. What should you do?

A.    Use catch-up errors.
B.    Select re-run execution.
C.    Skip initial sync.
D.    Enable an alert condition.

Answer: B
Clicking on the individual project will show you the direction in which the sync failed (Finance and Operations app to Dataverse or vice-versa) and details of why it failed. You can choose to fix the underlying issues and then select Re-run execution which retries the entire execution, along with the records that failed or errored out in the last sync. Once this completes, initial sync is completed and the table returns to the Running state.

A company is implementing Dynamics 365 Finance. You must load configuration data from a previous version of Dynamics 365 Finance. You extract data from the previous system into a Microsoft Excel workbook. Each worksheet contains setup and configuration data that correlates to a specific data entity. You load sites and warehouses from the worksheets into the data entities. Another user makes changes to the workbook. You need to load the updated version of the workbook into the current data project. What should you do?

A.    Select the Resequence button.
B.    Use the existing entities.
C.    Run the Run project option.
D.    Replace the existing entities.

Answer: A
You can use the Resequence button to update any entities that you’ve selected.

You are a Dynamics 365 Finance system administrator. A user is reporting an issue with the Sales Order form. The UI for the form is not loading properly, and there are some performance issues. The object was working fine until the most recent update release. The who personalized this form is using Microsoft Edge. No other users are reporting issues. You need to resolve the issue. What should you do?

A.    Delete the sales from project in the usage data form.
B.    Export, delete, then reimport the usage data for the sales form object.
C.    Disable and then re-enable the user.
D.    Switch to Microsoft Edge instead of Internet Explorer 11.

Answer: D

You implement Dynamics 365 Finance. You must post a message to a Microsoft Teams channel each time a write-off amount is over $1,000 USD. You need to determine which tools to use. Which two tools should you use? (Each correct answer presents part of the solution. Choose two.)

A.    Power Apps
B.    Business Events
C.    Dynamics 365 Finance Workflow
D.    Power Automate

Answer: AD

A parts suppliers provides several terabytes of data that must be imported into Dynamics 365 Finance in bulk. Data operations must provide for insert operations and be asynchronous. You need to implement a data access technology. Which data access technology should you use?

A.    AJAX
B.    Data Management Framework
C.    Dual-write
D.    OData APIs

Answer: B

You are implement Dynamics 365 Finance. Data must be imported and exported by using the data management framework. You need to identify which data management scenario is supported by using the data management framework. Which scenario is supported?

A.    Data upgrade.
B.    Package deployment.
C.    Data expansion.
D.    Data migration.

Answer: D

You are the administrator of a Dynamic 365 Finance system. Messages sent from the system exceed the sending limits of the Microsoft 365 Exchange Online service. You need to prevent sending limits from being exceeded. What should you configure?

A.    Attachment size limits.
B.    Email throttling.
C.    Email distributor batch job.
D.    Throttling priority mappings.

Answer: B
The email throttling feature allows noninteractive email providers to adhere to a per-minute email sending limit, which prevents errors that are currently triggered when the system attempts to send more emails than the provider can handle. When email throttling is enabled, sending limits for Microsoft 365 email providers will be set automatically; manual configuration is required for all other email providers.

A company is implementing Finance and Operations apps. All required Microsoft implementation tools are being used for project tracking for standardized Microsoft FastTrack and Support visibility. You need to view the official critical milestone dates for completing the analysis phase. Which tool should you use?

A.    Microsoft Planner
B.    Microsoft Teams
C.    Dynamic 365 Project Module
D.    Lifecycle Services

Answer: D

A company is implementing Dynamics 365 Finance. The company wants to use Power BI as a reporting solution. The reporting solution must be embedded into the workspace. You need to identify the data strategy that supports this requirement. What should you use?

A.    Dual-write.
B.    Bring your own database (BYOD).
C.    Entity store.
D.    Data management.

Answer: C
Entity store is an operational data store that is included with Microsoft Dynamics 365 Finance. Entity store enables Power BI integration.

You are preparing to migrate data into Dynamics 365 Finance from an older system. You must assign customers to specific receivables accounts by region. A custom field within the older system exists to assign the customer to a region. You need to map the customer data. What should you do?

A.    Add a field in Dynamics 365 Finance to mirror the older system configuration.
B.    Map the custom field from the older system to the customer group field in Dynamics 365 Finance.
C.    Map the custom field from the older system to the customer account number in Dynamics 36S Finance.
D.    Map the value from the custom field in the older system to the customer segment field in Dynamics 365 Finance.

Answer: B
A customer group is a way of aggregating customers that are similar in some way. For example, you may use them to distinguish between retail and wholesale customers or between company employees and external customers etc.

A company is implementing Dynamics 365 Supply Chain Management. The company has a customer who is also a vendor. If the customer’s address changes the company must make a single change. The change must be reflected for both the customer and vendor records. You need to configure the system for the customer and vendor address. What should you do?

A.    Create a single party record tanked to both the customer and vendor records.
B.    Create a single contact that is scared between the customer and vendor record.
C.    Create separate parry records for both the customer and vendor records.
D.    Create separate party records with a single relationship defined between them.

Answer: A

A hospital plans to deploy a new instance of Dynamics 365 Finance. New users are created regularly. You must add all employees as users of the system and assign the appropriate role to users. Employees who have the initials M.D. after their name must be added to the Medical Doctors role. You schedule the automatic role assignment batch job. You need to complete the role assignment. What should you do?

A.    Add a rule with a query to add employees with M.D. initials to the Medical Doctors role.
B.    Select a user who has M.D. in the name. Assign the Medical Doctors role. Repeat for each user.
C.    Configure segregation of duties for the M.D. roles.
D.    Create a role with extended data security and assign it to the M.D. employees.

Answer: A
You can assign users to roles automatically, based on rules and business data, exclude users from automatic role assignment, or add users to roles manually. Note: Automatically assign users to roles.

Dynamics 365 Finance is implemented at your company. Users in the accounts payable roles and inventory management roles can edit the general ledger details for all departments. These roles must not be able to change the inventory on hand or be able to pay a parts supplier. The users have physical access to warehouses. You attempt to remove the users from the roles and see that the users are then added back to the roles. Users must not be able to be added to both roles. Users in a single role must be able to perform their duties. You need to ensure that users are assigned to the proper roles. What are two possible ways to achieve this goal? (Each correct answer presents a complete solution. Choose two.)

A.    Remove the privileges from the roles.
B.    Include the users in automatic assignment.
C.    Set up segregation of duties for the users.
D.    Remove segregation of duties for the users.
E.    Exclude the users from automatic assignment.

Answer: CE
You can set up rules to separate tasks that must be performed by different users. This concept is named segregation of duties.

A company is implementing case management in Dynamics 365 Supply Chain Management. The company has the following requirements:
– Create a simplified user interface to create new cases.
– Send a confirmation email after a case is submitted.
– Create a report to display case metrics.
You need to determine which technologies meet the requirements. Which technologies should you use? (To answer, select the appropriate options in the answer area.)

Box 1: Power Apps. Use Power Apps canvas apps for simple UI handling cases.
Box 2: Power Automate. You can customize emails for Power Automate flows.
Box 3: Power BI. Power BI can produce reports.

You are configure a new Dynamic 365 app deployment for a company. The company has the following requirements:
– Create a rewards program for customers.
– Manage long-term relationship with customers through clienteling.
– Manage customer ledger entries to reconcile payments.
You need to select the appropriate app to use. Which app should you use? (To answer, select the appropriate options in the answer area.)

Box 1: Dynamics 365 Commerce. Loyalty programs can help increase customer loyalty by rewarding customers for their interactions with the retailer’s brand. In Dynamics 365 Commerce, you can set up simple or complex loyalty programs that apply across your legal entities in any commerce channel.
Box 2: Dynamics 365 Commerce. You can manage clienteling in Dynamics 365 Commerce. Clienteling empowers sales associates to become trusted advisors and establish long-term relationships with their customers. Dynamics 365 Customer Insights helps organizations to gather disparate data, be it from transactional, observational, or behavioral sources, to gain a unified view of customers, and derive intelligent insights that drive key business processes.
Box 3: Dynamics 365 Finance. Use Dynamics 365 Finance to manage customer ledger entries to reconcile payments.

Drag and Drop
A company uses Dynamics 365 Supply Chain Management. You must implement a guided process to manage actions that must be performed when a customer reports a delivery that includes missing items. You need to configure case management. Where should you complete each configuration? (To answer, drag the appropriate locations to the correct requirement. Each location may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)

Box 1: Case Process. You should set up processes that employees must follow for the cases that are opened in your organization. Processes help guarantee consistency for the people who are involved in cases, and also help employees resolve cases faster and more efficiently. You can set up a process for each case category that cases are assigned to. Although planning a separate process for each case type takes time, case resolution will go much more smoothly if the processes are planned out.
Box 2: Case category security. Case category security by role. Only appropriate employees in an organization should have access to cases and related information. To control which employees have access to view, create, and update different types of cases, you can assign security roles to case category types. You must determine which security roles should have access to the various case category types.
Box 3: Case Workflow. You can setup cases in a deeper way by using workflows in Organization administration.

Drag and Drop
You design flow control for a complex expense workflow. The workflow must run the approval process for several expensive reports simultaneously. If an expense report is for an amount more than $1,000, a supervisor must approve the expense report. You need to design the workflow. Which flow control elements should you use? (To answer, drag the appropriate flow control shapes to the correct requirements. Each flow control shape may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)


Drag and Drop
A client wants to automate approvals for various business processes. You need to use workflow configuration to meet the requirements. Which workflow configuration should you use? (To answer, drag the appropriate configurations to the correct requirements. Each configuration may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)

Box 1: Hierarchy. Users in a specific organizational hierarchy:
1. After you select Hierarchy, on the Hierarchy selection tab, in the Hierarchy type list, select the type of hierarchy to assign the step to.
2. The system must retrieve a range of user names from the hierarchy. These names represent users that the step can be assigned to.
Box 2: Participant. Users who are assigned to a specific group or role:
1. After you select Participant, on the Role based tab, in the Type of participant list, select the type of group or role to assign the step to.
2. In the Participant list, select the group or role to assign the step to.


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