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A company has a model-driven app. The app has forms with both Business Rules and JavaScript added to handle the business logic on the form. The form contains logic that is enforced by using business rules. The company wants to apply the business rules to all forms in the app. You need to recommend a simplified form setup so the form can be maintained moving forward. What should you recommend?

A.    Manage the business logic with a Power Apps Component Framework (PCF) control.
B.    Evaluate whether complex parts of the logic can be solved by using Power Apps Component Framework (PCF) control. Use Business Rules for the remaining functionality.
C.    Remove the Business Rules and use only JavaScript.
D.    Update logic to ensure Business Rules are optimized. Use JavaScript for the remaining functionality.

Answer: A
PCF controls are reusable.

A local bank uses Microsoft Power Platform apps to store customer data. The bank IT director discovers that all employees can see the social security numbers of their customers. The IT team does not understand how field-level security works and needs help with the design. You need to recommend a solution to the bank that meets the following requirements:
– The system must restrict access to customer social security numbers to the vice president of finance only.
– The vice president of finance must be able to read and update customer social security numbers.
Which two actions should you recommend? (Each correct answer presents part of the solution. Choose two.)

A.    Set the values for the read permission and for the update permission for social security number to yes.
B.    Enable field-level security for the member table.
C.    Create a field-level security profile.
D.    Enable field-level security for the social security number column.

Answer: CD
Field-level security is managed by the security profiles. To implement field-level security, a system administrator performs the following tasks. Enable field security on one or more fields for a given entity. Associate one more existing security profiles, or create one or more new security profiles to grant the appropriate access to specific users or teams.

You are a Microsoft Power Platform solution architect working on a project. API calls are being sent between external applications and a Microsoft Power Platform solution. The number of requests per user within a given time frame varies. Some users may be exceeding the service protection API limits. You need to ensure that the API conforms to service protection limits. Which three metrics should you review? (Each correct answer presents part of the solution. Choose three.)

A.    The number of requests that a user can make each day.
B.    The total number of requests that can be processed each day.
C.    The number of concurrent requests that a user can make.
D.    The total execution time for requests by all users.
E.    The combined execution time required to process requests from a user.

Answer: ACE
Three types of service protection API limit errors that can be returned:
1.    Number of requests.
This limit counts the total number of requests during the preceding 300 second period.
2.    Execution time.
This limit tracks the combined execution time of incoming requests during the preceding 300 second period.
3.    Concurrent requests.
This limit tracks the number of concurrent requests.

You are evaluating a solution design for a model-driven app that will have a large number of complex forms. Many of the forms take up to 10 seconds to load. You need to recommend solution to speed up loading times for the forms. Which two solutions should you recommend? (Each correct answer presents a complete solution. Choose two.)

A.    Consolidate and reduce scripts.
B.    Use synchronous JavaScript requests.
C.    Move scripts into the OnLoad event.
D.    Remove unnecessary fields.

Answer: AD
D: Controls that require extra data beyond the primary record produce the most strain on form responsiveness and loading speed. These controls fetch data over the network and often involve a waiting period (seen as progress indicators) because it can take time to transmit the data. Keep only the most frequently used of these controls on the default tab.
Not B: Use asynchronous network requests when requesting data. Request data asynchronously rather than synchronously when extra data is necessary for customizations.
Not C: Moving scripts to the Onload event would slow down the loading of the form.

A company uses a third-party cloud-based app to make real-time business decisions. The app has a RESTful API. You must design a Microsoft Power Platform solution that interacts with the third-party app. Changes made in the Microsoft Power Platform solution must be reflected in the cloud app. You need to recommend technologies to integrate the Microsoft Power Platform solution with the cloud app. Which two technologies should you recommend? (Each correct answer presents part of the solution. Choose two.)

A.    Scheduled Power Automate cloud flow with a custom connector to the cloud app.
B.    Power Virtual Agents.
C.    Custom plug-on registered with Microsoft Dataverse.
D.    Model-driven app.

Answer: AC
A: To enable Logic Apps, Power Automate, or Power Apps to communicate with the REST or SOAP API, use a custom connector, which is a wrapper around a REST API (Logic Apps also supports SOAP APIs).
C: Custom APIs are a powerful way to connect to any existing API, hosted anywhere, from PowerApps. You do not need a PowerApps Enterprise subscription to register or use a Custom API. Custom APIs are RESTful endpoints that you can connect to and use from PowerApps. All you’ll need is a Swagger definition file for your endpoint.

You are designing a Microsoft Power Platform solution to help a company manage sales leads. The solution has the following requirements:
– Ensure that users follow a predefined sales process regardless of the device that employees use to access the app.
– Respond to sales events by using organization-defined best practices.
You need to recommend a component for the app. What should you recommend?

A.    Power Automate cloud flow.
B.    Business process flow.
C.    Power Automate desktop flow.
D.    Playbook.

Answer: B
You can help ensure that people enter data consistently and follow the same steps every time they work with a customer by creating a business process flow. For example, you might want to create a business process flow to have everyone handle customer service requests the same way, or to require that people get approval for an invoice before submitting an order. Business process flows use the same underlying technology as other processes, but the capabilities that they provide are very different from other features that use processes.

A company provides professional development certifications to technologies around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service. The company must increase productivity for call center employees. The solution must meet the following requirements:
– Handle multiple customer interactions at once.
– Ensure that users can access information from several business applications.
– Interact with customers by using the following channels: chat, phone calls, emails, and online reviews.
– Implement all functionality in a single interface.
You need to recommend a solution that meets the requirements of the company. What should you recommend?

A.    Omnichannel for Customer Service
B.    Live Assist for Microsoft Dynamics 365 Powered by CafeX
C.    LinkedIn Connector
D.    Unified Service Desk

Answer: A
Omnichannel for Customer Service is a robust application that extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat and SMS. Omnichannel for Customer Service also provides a modern, customizable, high-productivity app that allows agents to engage with customers across different channels. The application offers contextual customer identification, real-time notification, integrated communication, and agent productivity tools like KB integration, search, and case creation to ensure agents are effective.

An organization plans to implement a solution to deliver the complete sales process for its sales teams. The organization does NOT have any physical barcode scanners. To meet the organization business requirements, the proposed solution must include the following capabilities:
– Create and qualify leads to contacts.
– Generate quotes and convert quotes to orders.
– Scan product barcodes as part of the order generation process.
You need to recommend a solution to help the organization achieve its business requirements. What should you recommend?

A.    Dynamics 365 mobile app and a Power Apps canvas app.
B.    Dynamics 365 for Phones only.
C.    Dynamics 365 Customer Service and Dynamics 365 Sales.
D.    Unified Service Desk.

Answer: A
There is barcode scanner control in Power Apps. The control opens a native scanner on an Android or iOS device. The scanner automatically detects a barcode, a QR code, or a data-matrix code when in view. Use the Dynamics 365 for phones or Dynamics 365 for tablets app to run customer engagement apps (such as Dynamics 365 Sales, Dynamics 365 Customer Service, and Dynamics 365 Marketing), built on Microsoft Dataverse on your mobile device.
Not D: Unified Service Desk for Microsoft Dynamics 365 provides a configuration-based framework for quickly building agent applications for call centers.

You are creating a scope of work document for a solution. You have the following requirements:
– Track support cases, first response time, and resolution time.
– Include a chat-like interface that allows managers to check the status of cases with minimal manual searching.
– Allow cases to have multiple different priority levels.
You need to include the required Dynamics 365 and Microsoft Power Platform components. Which two components should you include? (Each correct answer presents part of the solution. Choose two.)

A.    Dynamics 365 Customer Service
B.    Power Virtual Agents
C.    Power BI
D.    Dynamics 365 Customer Voice

Answer: AB

A car dealership has a custom financing table. You are working with a developer to add a button to a ribbon that displays a hidden section of a form when specific criteria are met. You need to recommend tools and technologies for the developer. Which two tools or technologies should you recommend? (Each correct answer presents part of the solution. Choose two.)

A.    Write a business rule.
B.    Write a JavaScript code.
C.    Use the Ribbon Workbench.
D.    Use the form editor.

Answer: BC
Client-side scripting using JavaScript is one of the ways to apply custom business process logic for displaying data on a form in a model-driven app. You can use a community tool, Ribbon Workbench, to visually edit ribbons using the UI.

You are designing a Microsoft Power Platform solution for a company that has multiple Microsoft Dataverse environments. You need to prevent specific users from accessing specific environments. What should you do?

A.    Remove all security roles from the users of the specific environments.
B.    Remove the user from the business unit.
C.    Remove the user from all security groups.
D.    Remove the user from all teams.

Answer: A
Microsoft Dataverse uses a role-based security model to help secure access to the database. Security roles can be used to configure environment-wide access to all resources in the environment.

You are designing a Microsoft Power Platform solution that uses Microsoft Dataverse. You need to recommend a way to update currency exchange rates within Microsoft Dataverse. What are two possible ways to achieve this goal? (Each correct answer presents a complete solution. Choose two.)

A.    Review AppSource for prebuilt solutions.
B.    Create a Power Automate flow that uses a custom connection or HTTP request to an outside source for exchange rates.
C.    Embed an iframe that points to a currency exchange service into a model-driven app.
D.    Use the Power BI connector to establish a link that updates Microsoft Dataverse with the current exchange rate.

Answer: AB
B: We need is a source for exchange rates. There are some published connectors, but you also use a free service called Exchange Rates API, which are based on the European Central Bank, and create a custom connection. Now that we have our custom connector defined and have a way to request the latest exchange rates, the next step is to create a Power Automate flow that will update all of currencies setup in our Dataverse environment. Dataverse is a multicurrency system, in which each record can be associated with its own currency. This currency is called the transaction currency. The multicurrency features enable users to perform financial transactions like opportunities, quotes, orders, and invoices in multiple currencies. This feature also provides a currency choice to the end user when a financial transaction occurs.

You are designing a Microsoft Power Platform solution for a company. The company issues each employee a tablet device. The company wants to simplify the opportunity management processes and automate when possible. The company identifies the following requirements:
– Users must have a visual guide to know which data to enter in each step of the opportunity management process.
– The system must automatically assign the opportunity to a manager for approval once all data is entered.
– The system must notify an assignee each time an opportunity is assigned to them by using push notifications.
– When a user selects a push notification, the associated opportunity must display.
You need to recommend the Microsoft Power Platform components that will meet their requirements. Which three Microsoft Power Platform components should you recommend? (Each correct answer presents part of the solution. Choose three.)

A.    Power Apps mobile apps.
B.    Power Automate desktop flows.
C.    Power Automate cloud flows.
D.    Power Virtual Agents chatbots.
E.    Business process flows.

Answer: ACE
AC: Power Automate cloud flows. (The system must notify an assignee each time an opportunity is assigned to them by using push notifications.) To receive push notification, each user must have opened the app in Power Apps Mobile.
E: Business process flows provide a guide for people to get work done. They provide a streamlined user experience that leads people through the processes their organization has defined for interactions that need to be advanced to a conclusion of some kind. (Users must have a visual guide to know which data to enter in each step of the opportunity management process.)

A company provides mobile diagnostic imaging services. You are designing a Power Apps solution to manage patient appointments and procedures. Patient records are stored within the company’s cloud patient billing system. The patient ID must be the only information stored within the app. The patient name and date of birth must be visible to the technician to verify the patient’s identity. You need to recommend a solution to display the patient information. What should you recommend?

A.    Virtual table.
B.    Business rule.
C.    Privacy preference.
D.    Data gateway.
E.    Custom dataflow.

Answer: A
A virtual table is a custom table in Microsoft Dataverse that has columns containing data from an external data source. Virtual tables appear in your app to users as regular table rows, but contain data that is sourced from an external database, such as an Azure SQL Database. Rows based on virtual tables are available in all clients including custom clients developed using the Dataverse web services.
Not D: The On-premises data gateway provides secure data transfer between on-premises data sources and your Azure Analysis Services servers in the cloud.

You are conducting performance testing for a Microsoft Power Platform solution. The solution uses Power Automate cloud flows to query and synchronize data across 10 different tables based on various criteria. You make the following observations:
– Internet speed during testing is fast (500 Mbps).
– There are 50 Dynamics real-time workflows in use.
– There are 63 Dynamics asynchronous workflows in use.
– There are 76 Power Automate cloud flows in use.
You identify the following performance issues:
– Data changes are slow to save.
– Background processes often take hours to complete.
You need to recommend steps to resolve the performance issues. What should you recommend? (To answer, select the appropriate options in the answer area.)

Box 1: Reduce usage of near real-time workflows. A real-time workflow can be converted to asynchronous workflow and back to real-time.
Box 2: Convert all Dynamics 365 workflows to Power Automate cloud flows. Workflows are limited to Microsoft Dynamics 365/CRM application only. Power Automate can span across multiple web-based services or applications at the same time. Dynamics 365 CRM Workflows can be converted to Power Automate flows.

Drag and Drop
You are overseeing the data migration for a Microsoft Power Platform solution. The migration team is performing a test migration with a subset of data. The migration team reports the following findings:
– Users who own account rows are receiving system generated emails.
– Data that is not part of the migration is being added to the Contact and Appointment tables.
– The size of the log listed on the Power Platform admin center Capacity page has increased significantly.
You need to recommend strategies to resolve the reported issues. What should you recommend? (To answer, drag the appropriate resolution to the correct migration problem. Each resolution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)

Box 1: Disable duplicate detection. Duplicate detection has rules for sending emails.
Box 2: Disable all workflows, plug-ins, and Power Platform admin center.
Box 3: Disable auditing. Auditing affects the size of the log file.


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