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NEW QUESTION 312
You are working with your customer to define their schedule board. Your customer needs you to add or create additional views for their scheduling team.
Solution: Create a new view in the Resource Requirements Views, and publish the view. Then, edit or create a new tab on the schedule board, and update the Requirements Panel with the new view.
Does this meet the goal?
A. Yes
B. No
Answer: B
NEW QUESTION 313
A dispatcher asked you to customize Fulfillment Preferences in Dynamics 365 Field Service to influence how the schedule assistant displays results for single-day requirements. You need to create a fulfillment preference.
Solution: Intervals define the time slots for displaying schedule assistant results and influence the start time for subsequent bookings.
Does this meet the goal?
A. Yes
B. No
Answer: B
NEW QUESTION 314
You are configuring Dynamics 365 Field Service to create an option to see only a specific set of resources on the schedule board. As part of the system setup, all Resources have been assigned to a territory. You want to create the option to see only resources that are in Washington territory.
Solution: You filter by Washington territory in the resource list.
Does this meet the goal?
A. Yes
B. No
Answer: A
NEW QUESTION 315
You configured Dynamics 365 Field Service for a construction company. The company needs the ability to create a bookable resource to send a group of individuals with different skillsets, along with building equipment, to the construction site to perform construction work for a period of two months. When you create a bookable resource record, what should you set as the resource type?
A. Resource Group
B. User
C. Crew
D. Pool
Answer: C
Explanation:
Resource crews allow dispatchers to search and schedule multiple resources at once. Resource crews can include a group of employees, subcontractors, equipment, facilities, or any combination thereof who will perform the same work during a period of time. Crews speed up and simplify the scheduling process and allow team members to work together more consistently.
https://learn.microsoft.com/en-us/dynamics365/field-service/resource-crews
https://learn.microsoft.com/en-us/dynamics365/field-service/set-up-bookable-resources
NEW QUESTION 316
Your customer wants their technicians to use Dynamics 365 Remote Assist. The appropriate licenses have been secured. You need to ensure the technicians can use Remote Assist. What must the Bookable Resource Type be set to?
A. Crew.
B. Account.
C. Contact, if it is a contractor.
D. User.
Answer: D
Explanation:
Before you begin, make sure you have the following set-up:
– A Dynamics 365 Field Service subscription.
– Dynamics 365 Field Service mobile app installed.
– Dynamics 365 Remote Assist mobile app installed.
– At least two bookable resources with resource type User. One for the technician (frontline worker) and another for the remote collaborator. Both users need a Field Service license, which gives them access to Remote Assist too.
https://learn.microsoft.com/en-us/dynamics365/field-service/remote-assist-hololens
NEW QUESTION 317
You are configuring work orders for technicians to complete their on-site service. You need to advise the technicians on locating the whereabouts of the customer assets within the Field Service mobile app. What is one way a technician can identify the exact location of an asset at a customer site?
A. Use the Functional Locations feature in the app.
B. In the work order, select the customer map and use the GPS app.
C. In the work order, select the map provided in the Customer tab.
D. View the assets from the app menu.
Answer: A
NEW QUESTION 318
You are in the process of setting up calendars and working hours in Dynamics 365 Field Service. You are setting up working hours templates. What are three capabilities of using working hours and calendars in Dynamics 365 Field Service? (Each correct answer presents a complete solution. Choose three.)
A. A template resource can be assigned to the bookable resource so that the working hours will match.
B. Working hours can either be set on a bookable resource view or on the resource record.
C. The same set of working hours can be assigned to multiple resources.
D. Asset resource types lack the ability to track working hours.
E. A template resource is available to be assigned to a working hours template.
Answer: ACE
NEW QUESTION 319
You are implementing Dynamics 365 Field Service for an electronics service company. As part of the implementation, you need to create prefixes for transaction numbering and the beginning numbers of Field Service tables in the Field Service settings. In which three entities can you do this? (Each correct answer presents a complete solution. Choose three.)
A. Customer asset.
B. Return merchandise authorization (RMA).
C. Agreement.
D. Work order.
E. Time entry.
Answer: BCD
NEW QUESTION 320
You have configured the required resource pay types in the Dynamics 365 Field Service settings. You need to train the users on how the calculations are done on the work order when it is completed. Which two actions are executed during calculations? (Each correct answer presents a complete solution. Choose two.)
A. The application calculates the resource booking costs based on the cost per hour entered by the field technician on the work order.
B. The application creates one booking journal record to calculate the cost of a resource booking for each of the resource pay types.
C. Hourly Markup will be applied to the hourly rate amount specified on the resource record when determining the costs associated with the resource booking.
D. The price list on the work order will be considered while calculating the resource booking costs.
Answer: BC
NEW QUESTION 321
You are a Dynamics 365 Field Service administrator. You need to maintain pricing for products and services for customers. On which three records can price lists be stored? (Each correct answer presents part of the solution. Choose three.)
A. Bookable resource bookings.
B. Customer assets.
C. Accounts.
D. Agreements.
E. Work orders.
Answer: CDE
NEW QUESTION 322
Your company has hired a new service technician. They are still learning about the job and the units the company sells and services. The service technician was assigned to a repair work order for a unit. Upon arrival and inspection, the service technician turns off the one circuit breaker to the unit but is NOT sure what to do next. The service technician calls the internal help team for assistance, but they CANNOT provide the proper guidance as they are unable see what exactly the service technician is looking at and the service technician CANNOT describe it. You need to recommend the appropriate tools or applications that can assist in resolving these types of issues in the future. Which two tools or applications should the company implement? (Each correct statement presents a complete solution. Choose two.)
A. Microsoft Dynamics 365 Remote Assist
B. Microsoft Dynamics 365 Guides
C. Resource Scheduling Optimization
D. Microsoft 365 Copilot for Sales
Answer: AB
NEW QUESTION 323
You are implementing Dynamics 365 Field Service for a generator maintenance organization. You need the dispatcher to describe the ways to create a work order from another record associated in Field Service. In which three record tables can a work order be created? (Each correct answer presents a complete solution. Choose three.)
A. Quote
B. Agreement
C. Schedule Board
D. Opportunity
E. Asset
F. Case
Answer: ADF
Explanation:
– Option A: The process of converting a quote to an order is straightforward in Dynamics 365 for Sales. By clicking the create order button on the command bar, an order is created, and the contents of the quote are added to the order record. It is important to note that after a quote is accepted, you won’t be able to revise it.
– Option D: You can create a work order from an Opportunity in Dynamics 365.
– Option F: With D365 Field Service, converting a case to a work order takes just a single click and a few seconds, and the work order information is automatically generated to reduce the possibility for error.
NEW QUESTION 324
A customer just signed a contract for a 20% discount on all parts and labor for the next year based on a preset price list. You need to ensure this customer receives the appropriate discount on all work order parts and labor. Which two actions should you perform in Dynamics 365 Field Service? (Each correct answer presents a complete solution. Choose two.)
A. Create an agreement with the applicable invoice terms.
B. Create an entitlement with the applicable entitlement terms and field service details.
C. Create an agreement and service-level agreement with the applicable invoice terms and escalation point.
D. Create a price list with the appropriate products, services, and pricing discounts.
Answer: BD
NEW QUESTION 325
Your organization recently implemented the Dynamics 365 Field Service application. You have configured the schedule board as per your organization’s requirements, and provided training to the dispatching team. The dispatching team reported that the utilization of certain resources is showing as “0%” even though they can see bookings against those resources on the schedule board. You need to explain why this is happening. Bookings with which booking status are ignored for utilization?
A. Proposed.
B. Traveling.
C. In progress.
D. On break.
Answer: A
Explanation:
Your business processes can use several booking statuses, such as traveling, in progress, on break, and completed. Each of them maps to a booking status of either Committed, Proposed, or Canceled. Bookings map to the Committed status when confirmed and a resource will complete the work. The Proposed status suggests unconfirmed work. The Canceled status notifies stakeholders that the booking is no longer scheduled. The utilization metric ignores bookings with a *Proposed* or Canceled booking status.
https://learn.microsoft.com/en-us/dynamics365/field-service/schedule-board-utilization
NEW QUESTION 326
You create an incident type with an estimated duration of 1 hour. After adding products, services, and service tasks to the incident type, you notice the estimated duration is now 4 hours. You need to set the estimated duration to 1 hour. Which two actions should you perform? (Each correct answer presents a complete solution. Choose two.)
A. Update both the service tasks and services records to ensure each one equals 1 hour.
B. Update the Estimated Duration of the service tasks to equal a total of 1 hour.
C. Update the services records to equal a total of 1 hour.
D. Remove the Estimated Duration of the service tasks and set the incident type Estimated Duration to 1 hour.
Answer: BD
Explanation:
Estimated Duration: The duration for this incident type. If related service tasks have a duration, the incident type duration is the sum of the service task durations. A work order duration is the sum of all incident durations. You can only set an estimated duration, if no service task gets added or the added service tasks have no duration set.
https://learn.microsoft.com/en-us/dynamics365/field-service/configure-incident-types
NEW QUESTION 327
You are a field engineer for a windshield replacement company. You did not complete all your tasks on your work order. You need to schedule time for the next day. What should you do?
A. From the bookable resource booking, select Child Work Order and save the new work order.
B. From the work order, change the sub-status to “Not Completed”.
C. From the schedule board, select the booking, then select Move to another day.
D. From the work order, select Follow up and save the new work order.
Answer: D
NEW QUESTION 328
You are implementing Dynamics 365 Field Service. Your customer needs to understand how they can schedule the closest possible resource to a work order. The requirement further specifies it could be start of day from the company’s site or during the middle of the day from an existing work order. You need to provide them with the settings they need to properly configure so the closest resource is found when using the schedule assistant. What should you suggest to the customer?
A. Update the Starting Location to Organization Unit on the Bookable Resource.
B. Update the Resources Synchronization Timeout (in sec) within the Scheduling Parameters.
C. Update the filter on the Scheduler resource tool tips view.
D. Update the Load Default Filters on the Schedule Board.
Answer: C
NEW QUESTION 329
Dispatchers and technicians in Dynamics 365 Field Service want to be able to automatically update work order statuses. You need to configure the feature to allow the update of a work order based on resource location. Which feature should you enable?
A. Geo location.
B. Booking maps.
C. Auto-geocoding for addresses.
D. Connection to Microsoft Bing Maps.
Answer: D
NEW QUESTION 330
A dispatcher for a restaurant equipment repair company has a requirement for a multi-day, multi-resource booking. They need to schedule specific resources for individual days within the resource’s working hours. What should you recommend?
A. Use the schedule assistant to specify resource availability and days for each resource separately.
B. Access the resource pool to manually assign days to individual resources for the multi-day requirement using the schedule assistant.
C. Go to Requirement Details –> Specify Pattern, select days for each resource, and then individually select Book for each resource on their specific days.
D. Utilize the auto-schedule feature to automatically allocate specific days to each resource.
Answer: C
Explanation:
https://learn.microsoft.com/en-us/dynamics365/field-service/schedule-multi-day-work
NEW QUESTION 331
You are implementing Dynamics 365 Field Service for Contoso Manufacturing. You need to set up preventive maintenance schedules for the assets they service. In addition to creating an Agreement Booking, what else must you set up in order to associate the asset to the agreement?
A. Asset Functional Location
B. Auto Generate Work Order set to Yes
C. Agreement Booking Incident
D. Booking Recurrence
Answer: D
NEW QUESTION 332
You are implementing Dynamics 365 Field Service for Contoso Manufacturing. You need to set preventive maintenance schedules for multiple sub-components that have a different maintenance routine than the top-level or parent asset. The goal is to increase asset useful life and provide increased customer satisfaction. Which two actions should you perform? (Each correct answer presents a complete solution. Choose two.)
A. Create Asset Categories for each preventive maintenance schedule, and assign to the appropriate sub-component.
B. Associate Agreement Booking Incidents to separate booking setups for each of the sub-component assets based on their required maintenance schedule.
C. Create Asset Properties, and associate the appropriate new Asset Property schedule to each sub-component.
D. Create an Agreement for each asset sub-component to ensure the proper preventive maintenance schedule is set.
Answer: BC
NEW QUESTION 333
You are working with your customer to set up their Dynamics 365 Field Service environment. You need to explain the options around Booking Timestamps and when they are created. Which two options are available in the Timestamp Frequency setting? (Each correct answer presents a complete solution. Choose two.)
A. Per Booking Status Change
B. Per Field Service Status Change
C. Per Booking Status Reason Change
D. Per Work Order Status Change
Answer: AB
NEW QUESTION 334
During normal daily operations, dispatchers at your organization only need to be able to see resources in their territory. The dispatcher needs to customize their schedule board to filter resources to their territory. What should the dispatcher do?
A. Add a Requirement Panel.
B. In the Scheduler Settings, select one Territory.
C. On the Resource filter panel, select a Territory and save it as the default.
D. On the Resource filter panel, select a Resource Type and save it as the default.
Answer: C
NEW QUESTION 335
The ability to work offline with a mobile device is key requirement for your customer. You need to ensure entities and fields are available for offline use. What should you do?
A. Access the Microsoft Power Platform admin center to make changes in the Mobile Configuration section for Offline functionality.
B. Create a new mobile offline profile for initial use.
C. Access the Offline Profile from the Mobile section in Customizations.
D. Once the system configuration is correctly set up, add the Offline Security role to the user who needs offline access.
Answer: A
NEW QUESTION 336
The ability to work offline with a mobile device is key requirement for your customer. You need to ensure tables and columns are available for offline use. What should you do?
A. Update the mobile offline profile to include the correct Field Service security roles.
B. Create a new mobile offline profile for initial use.
C. In Microsoft Power Apps, select the table you want to enable for offline. Then, update the settings to enable for mobile offline.
D. Unpublish the offline profile, update the security roles, save, and republish the offline profile.
Answer: C
NEW QUESTION 337
You are a Dynamics 365 Field Service system administrator. You need to enable your technicians to work offline using the Field Service Mobile app. Which three items define what data will be taken offline? (Each correct answer presents part of the solution. Choose three.)
A. Sitemap
B. Filters
C. Relationships
D. Forms
E. Tables
F. Views
Answer: BCE
NEW QUESTION 338
You are configuring work orders for technicians to complete the onsite service. When a work order is completed, the customer needs to receive an invoice for the labor charge time spent by the technician to complete the service. Which option should the technician use to enter their time spent?
A. Work Order Service Task
B. Work Order Service
C. Bookable Resource Booking
D. Work Order Product
Answer: B
NEW QUESTION 339
You need to enable Internet of Things (IoT) access for both resources and dispatchers. Which two actions should you take? (Each answer presents a complete solution. Choose two.)
A. Assign access to IoT entities in the Field Service – Resources role.
B. Assign access to IoT entities in the Field Service – Inventory Purchase.
C. Assign access to IoT entities in the Field Service – Dispatcher role.
D. Add dispatchers to the Connected Field Service – Resources role.
E. Add resources to the Connected Field Service – Resources role.
Answer: CD
NEW QUESTION 340
You are deploying the Field Service mobile app at your organization. You are in the process of creating push notifications for the mobile app, and you have the following requirement:
– When a field service technician is assigned an emergency priority work order, the technician should be immediately notified on their mobile phone.
What should you do?
A. Create an instant cloud flow. The condition within the flow should look at the Resource Requirement entity where the out-of-the-box priority field has a value of Emergency priority.
B. Create an automated cloud flow. The condition within the flow should look at the Resource Requirement entity where the out-of-the-box priority field has a value of Emergency priority.
C. Create an automated cloud flow. The condition within the flow should look at Bookable Resource Bookings where the out-of-the-box priority field has a value of Emergency priority.
D. Create a scheduled cloud flow. The condition within the flow should look at Bookable Resource Bookings where the out-of-the-box priority field has a value of Emergency priority.
Answer: C
NEW QUESTION 341
HotSpot
You are a field service manager who reviews completed work orders before they are posted. You noticed that there are many maintenance jobs that use the same exact parts and labor, and require the same skills. You want to create an incident type from one of the recently completed work orders, but you need to ensure that each job has a unique duration and inspection associated. You need to update the configuration in the Create Incident Type from Work Order dialog. Which settings should be updated in order to create your desired template? (To answer, select the appropriate settings in the answer area.)
Answer:
NEW QUESTION 342
Drag and Drop
Your Heating, Venting, and Air Conditioning (HVAC) customer wants to help technicians in the future by making resolutions available for use on work orders. You need to set up templated resolutions to be attached to a work order. Which four actions must you perform in sequence? (To answer, move the four appropriate actions from the list of actions to the answer area. Arrange the four actions in the correct order.)
Answer:
NEW QUESTION 343
Drag and Drop
Your client is a solar energy company who performs consultations and installations of solar panels. On-site visits to customer homes are necessary before a solar panel installation can take place. The client wants to use the schedule board and scheduling tools to complete the following tasks:
– assign leads to appropriate sales resources
– perform the consultation and qualification process with potential customers
You need to provide a solution for this request. Which three actions should you perform in sequence? (To answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the correct order.)
Answer:
NEW QUESTION 344
Drag and Drop
You are implementing Dynamics 365 Field Service. Your customer wants to start adding Field Service users. You need to add a user and assign a Field Service role. Which five actions should you perform in sequence? (To answer, move the five appropriate actions from the list of actions to the answer area. Arrange the five actions in the correct order.)
Answer:
NEW QUESTION 345
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