Category: Microsoft Dynamics Exam Collection

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QUESTION 22
You have a customer who purchased two support contracts from your organization. One support contract is for a product named ProductA and the other support contract is for a product named ProductB. You need to ensure that only a contact named Contact1 can open cases for ProductA and only a contact named Contact2 can open cases for Products. What should you use?

A.    routing rules
B.    entitlements
C.    service level agreements (SLAs)
D.    parent-child inheritance rules

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QUESTION 15
Your company has a Dynamics CRM organization. The company plans to use the product catalog. You need to identify which component must be configured before you can implement the product catalog. What should you use?

A.    product families
B.    product
C.    price lists
D.    unit groups

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QUESTION 8
Your company has a Dynamics CRM organization that uses FieldOne. A customer calls your company’s Help Desk to report a failed device. The Help Desk technician creates a case in CRM. You need to deploy a technician to resolve the issue. What should you do first?

A.    Launch the Schedule Assistant.
B.    Notify the technician to verify his job queue.
C.    Resolve the case.
D.    Convert the case to a work order.

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QUESTION 1
Your team uses the Dynamics CRM knowledge base. You do not use the interactive service hub. You use articles to resolve cases. You have an article template named ArticleTemplate1. You publish articles that use ArticleTemplate1. You need to prevent ArticleTemplate1 from being used to create any more articles. The solution must ensure that existing articles remain available. What should you do?

A.    Modify the properties of ArticteTemplate1.
B.    Delete ArticteTemplate1.
C.    Deactivate ArticleTemplate1.
D.    Remove ArticleTemplate1 from the default solution.

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QUESTION 82
You have a Dynamics CRM organization. An administrator creates and publishes a new activity entity. You discover that some of the fields of the entity definition contain incorrect information. You need to identify which fields of the new entity definition can be modified. What are two possible fields that you can identify? (Choose two.)

A.    Display Name
B.    Primary Field
C.    Schema Name
D.    Plural Name

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QUESTION 73
You have a Dynamics CRM organization. You create a custom entity named Real Estate Property. You are creating a one-to-many (1:N) relationship between the account entity and Real Estate Property. You need to identify what will occur by creating the relationship. What should you identify?

A.    A lookup field will be added to the account entity.
Nothing will be added to Real Estate Property.
B.    A lookup field will be added to Real Estate Property.
A lookup field will be added to the account entity.
C.    A lookup field will be added to Real Estate Property.
Nothing will be added to the account entity.
D.    A custom field will be added to Real Estate Property.
A custom field will be added to the account entity.

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QUESTION 64
In Microsoft Dynamics CRM, you create a custom Event entity tor storing events and a custom Event Type entity for storing possible Event Types for events. You want to store one or more of these Event Types in an Event. What should you create?

A.    a native N:N relationship between Event and Event Type
B.    a Lookup attribute in the Event entity
C.    a Multiple Lines of Text attribute in the Event entity
D.    an Option Set attribute in the Event entity

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QUESTION 55
You are creating charts for a dashboard in Microsoft Dynamics CRM. Which three types of charts can you use for multi-series charts? (Choose three.)

A.    column
B.    pie
C.    funnel
D.    line
E.    area

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QUESTION 46
In a Dynamics CRM organization, you create a custom entity named Location. You need to create a hierarchical set of location records. What should you do?

A.    Create a many-to-many (N:N) relationship between two different entities and set Hierarchical to Yes for the relationship definition.
B.    Create a many-to-many (N:N) relationship between the same entity and set Hierarchical to Yes for the relationship definition.
C.    Create a one-to-many (1:N) relationship between the same entity and set Hierarchical to Yes for the relationship definition.
D.    Create a one-to-many (1:N) relationship between two different entities and set Hierarchical to Yes for the relationship definition.