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The time period for a goal was not set correctly. You need to ensure that a user can correct the goal. What should you do?

A.    Change the manager for the goal.
B.    Add a new goal metric.
C.    Add a child goal with the correct time period that is owned by the user.
D.    Add a parent goal with the correct time period that is owned by the user.

Answer: A

You create a Voice of the Customer survey. You need to configure an automatic response each time a customer completes the survey. Which feature or component should you use?

A.    Rule
B.    Piped Data
C.    Linked Question
D.    Microsoft Azure Content Delivery Network (CDN)

Answer: A

You have the Customer service representative security role. You apply a filter to the active case system view. You need to save the view. What should you do?

A.    Create a personal view.
B.    Save the filtered view.
C.    Pin the view.
D.    Use Save As and give the view a new name.

Answer: D

You create and activate an entitlement. The start and end dates for the entitlement are in the future. What is the status of the entitlement?

A.    Not started
B.    On Hold
C.    Pending
D.    Waiting

Answer: D
If the start and end date of the entitlement fall in the future, the status of the entitlement is set to Waiting. On the start date, the status automatically changes to Active . If the end date is in the past, the entitlement is set to Expired.

You plan to use surveys. You need to identify the number of entities that are used to store the survey responses. What should you identify?

A.    1
B.    2
C.    3
D.    4

Answer: C

You have a Dynamics CRM organization. You need to gather customer data by using several surveys. The solution must use out-of-the box functionality. What are three methods that you can use to distribute the surveys? (Choose THREE.)

A.    surveys published to websites wrapped in iFrames
B.    surveys published as mobile apps
C.    customer-specific surveys shared by sending invitations by email
D.    anonymous surveys made available through a URL
E.    surveys published as web apps

Answer: BCD

You have a goal for a customer service representative that includes all of the representative s cases from the current fiscal year. For the upcoming quarter, you need to modify the goal to include only cases associated to a specific subject. Which three actions should you perform? (Choose THREE.)

A.    Create a rollup query that filters the case list based on the subject and Created On fields of the case.
B.    Create a roll up query that filters the case list based on the subject field of the case.
C.    Associate the rollup query to the goal record.
D.    Change the time period of the goal record.
E.    Update the rollup field on the goal record.

Answer: CDE

Your company has a Dynamics CRM organization that uses FieldOne. A customer calls your company s Help Desk to report a failed device. The Help Desk technician creates a case in CRM. You need to deploy a technician to resolve the issue. What should you do first?

A.    Launch the Schedule Assistant.
B.    Notify the technician to verify his job queue.
C.    Resolve the case.
D.    Convert the case to a work order.

Answer: D

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