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Which two statements regarding the Unified Service Desk (USD) debugger are true? (Choose TWO.)

A.    Yellow highlights are used to indicate a warning regarding an action call.
B.    Red highlights are used to indicate the failure of an event.
C.    You can view a replacement parameter list.
D.    You can run an action call on demand.

Answer: AB

Which two statements regarding Microsoft Power BI dashboards are true? (Choose TWO.)

A.    Visualizations can display up to 5,000 records.
B.    You can use Microsoft One Drive for Business as a data connection.
C.    You can examine data by using natural language capabilities.
D.    You can add up to six visualizations.

Answer: BC

You need to search for a specific knowledge base article by number. Which two options can you use? (Choose TWO.)

A.    Service Area
B.    Relevance Search
C.    Categorized Search
D.    Article Template Quick Find

Answer: AC

You use the interactive service hub for your daily work. You identify a knowledge base article that can assist with an open case for a customer. You need to send the article to the customer. What should you do?

A.    Create a new email record and set the regarding object to the knowledge base article.
B.    Use Microsoft Skype for Business to send a link to the customer.
C.    Send a link to the customer by using Email a link.
D.    Search the knowledge base from within the case, and use the Link Article and Email Content option.

Answer: C

A user selects a case from a queue and studies the queue item details for the case. Which two data points are displayed? (Choose TWO.)

A.    the user who owns the case
B.    the time spent working on the case
C.    the queue the case is related to
D.    the user working on the case

Answer: BD

Which queue type is created when you add a user to Dynamics 365?

A.    System
B.    Personal
C.    Escalation
D.    Shared

Answer: D

You manage a Microsoft Dynamics 365 deployment. You need to enable editable grids for an entity. What should you do?

A.    Customize the entity.
B.    Use the System Customizer tool.
C.    Configure the Microsoft Dynamics CRM for Outlook add-in.
D.    Modify the system settings.

Answer: A

Which three of the following are valid survey response actions? (Choose THREE.)

A.    Restart Survey
B.    Toggle Visibility
C.    Auto-Populate
D.    End Survey
E.    Chain Survey

Answer: ADE

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