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Case Study 1: Proseware, Inc. (Question 81 – Question 88)
Overview
Proseware, Inc. is a mechanical equipment manufacturer. Proseware has a research department and a manufacturing department.
Existing Environment
Network Infrastructure
The network contains a single Active Directory domain named proseware.com. The domain contains 100 Hyper-V hosts that run Windows Server 2008 R2 Service Pack 1 (SP1). The Hyper-V hosts host 400 virtual machines. Sixty of the virtual machines have Microsoft SQL Server 2008 R2 deployed. Both the research department and the manufacturing department use the SQL Server virtual machines. The infrastructure contains two private clouds. One private cloud contains all of the resources used by the research department. The other private cloud contains all of the resources used by the manufacturing department. The following System Center 2012 components are installed on the network:
– Orchestrator.
– Service Manager.
– Operations Manager.
– Configuration Manager.
– Data Protection Manager (DPM).
– Virtual Machine Manager (VMM).
All servers are backed up by using DPM. The system state of the servers is not backed up. Configuration Manager only manages client computers.
Application Infrastructure
Proseware uses a third-party help desk application to manage user incidents. The manufacturing department uses a Microsoft .NET application named App1 that is critical for business operations. The research department uses a Microsoft Server Application Virtualization (Server App-V) virtual application package named App2.
Problem Statements
Proseware identifies the following issues:
– Administrators are NOT notified when a service on any server fails.
– A virtual machine named VM2 has a service that stops and restarts often.
– When an alert is generated in Operations Manager, a help desk user has to generate a ticket manually from the help desk application.
– A Hyper-V host named Server1 contains a virtual machine named VM1 that is assigned a high amount of memory. Users who connect to VM1 report that it takes a long time to access the resources on VM1. You suspect that the memory assigned to VM1 spans more than one NUMA node.
Requirements
Planned Changes
Proseware plans to implement the following changes:
– Replace the help desk application with a new, centralized incident management solution.
– Provide the users in the research department with an automated solution to provision virtual machines. The users will manage their respective virtual machine by using a self-service portal.
Technical Requirements
Proseware has identified the following technical requirements for the private cloud infrastructure:
– The number of required virtual machine templates must be minimized.
– A centralized automated task must restart failed services on the virtual machines.
– Administrators must be notified by an SMS message when an alert on a manufacturing server is generated.
– Servers that are out of compliance with the Payment Card Industry Data Security Standard (PCI DSS) must be identified.
– Administrators must be able to perform a bare metal recovery of the Hyper-V hosts and the virtual machines by using DPM.
– In a single operation, administrators must be able to perform a rollback of the updates applied to the servers that host App2.
– Windows Server and SQL Server configurations that do NOT adhere to Microsoft best practices and are misconfigured must be identified.
– All virtual machines created by self-service users must use Dynamic Memory. Administrators must be able to create virtual machines that do NOT use Dynamic Memory.
– Administrators must be notified when an alert on a server in the research department is generated. Between 09:00 and 17:00, the administrators must be notified by email. After 17:00, the administrators must be notified by an SMS message.
Monitoring Requirements
App1 must be monitored to retrieve the following information:
– The amount of time it takes to respond to user queries.
– The amount of time it takes to load a webpage.
– Debugging information.
If App2 fails to mount on a server, an administrator must receive an alert.
QUESTION 81
You need to recommend which object must be monitored from Operations Manager to identify how the memory of VM1 is assigned. Which object should you include in the recommendation?
A. Memory
B. A Hyper-V Hypervisor Root Partition
C. A Hyper-V Hypervisor Partition
D. A Hyper-V VM Vid Partition
Answer: D
Explanation:
The Hyper-V VM Vid Partition counters have two interesting counters. The Physical Pages Allocated is the total number of guest pages and VID pages needed to manage the VM. The Remote Physical Pages let you know on NUMA based systems if a VM is spanning multiple nodes.
http://blogs.msdn.com/b/tvoellm/archive/2009/04/23/monitoring-hyper-v-performance.aspx
QUESTION 82
You need to recommend an automated solution to resolve the ticket generation issue. What should you include in the recommendation?
A. From Operations Manager, create diagnostic tasks.
From Orchestrator, create runbooks that forward alerts to the help desk application.
B. From Service Manager, create a connector.
From Operations Manager, configure the connector.
C. From Service Manager, create a connector.
From Orchestrator, configure connectors.
D. From Operations Manager, create diagnostic tasks.
From Orchestrator, configure connectors.
Answer: B
Explanation:
The relevant problem statement is “When an alert is generated in Operations Manager, a help desk user has to generate a ticket manually from the help desk application.” Creating a connector from SCOM to SCSM means Incidents may be automatically generated from SCOM alerts.
http://technet.microsoft.com/en-us/library/cc181012.aspx
http://valentincristea.com/2013/11/28/automating-incident-problem-management-part-ii-configuring-the-scomscsm-connector/
QUESTION 83
You need to ensure that the self-service users and the administrators can deploy virtual machines. The solution must meet the technical requirements. What should you create?
A. Two VMM library shares
B. One host profile
C. Two application profiles
D. One virtual machine template
Answer: D
Explanation:
The way I understand the TechNet article, librarys and shares are used to mantain file-based items like VHDs, scripts and ISOs. A second library or another share would not change the way how a VM can be created (dynamic memory or not) just from which place it will use the “ingredients”.
http://technet.microsoft.com/en-us/library/gg610598.aspx
QUESTION 84
You need to recommend a solution to meet the monitoring requirements for App1. What should you recommend?
A. Install the Management Pack for Operations Manager APM Web IIS 7, download and install the Internet Information Services (IIS) 7 Management Pack, and then run the .NET Application Performance Monitoring wizard.
B. Configure a synthetic transaction, and then run the Process Monitoring wizard.
C. Install the Management Pack for Operations Manager APM Web IIS 7, and then run the Process Monitoring wizard.
D. Configure a synthetic transaction, and then run the .NET Application Performance Monitoring wizard.
Answer: A
Explanation:
http://technet.microsoft.com/en-us/library/hh916929.aspx
This states: “Although this management pack does not contain a template of its own, the discoveries it contains are necessary to have objects show up in the .NET Application Performance Monitoring template”.
See also:
http://technet.microsoft.com/en-us/library/hh543994.aspx
And the synthetic transaction is part of the APM wizard.
QUESTION 85
You need to recommend a solution to meet the technical requirements for identifying the Windows Server and SQL Server configuration issues. What should you include in the recommendation? (More than one answer choice may achieve the goal. Select the BEST answer.)
A. Audit Collection Services (ACS)
B. Windows Server Update Services (WSUS)
C. Best Practices Analyzer (BPA)
D. Microsoft System Center Advisor (SCA)
Answer: D
Explanation:
ACS and WSUS both do not qualify for this.
BPA does:
http://www.microsoft.com/en-us/download/details.aspx?id=15289
But also SCA:
http://onlinehelp.microsoft.com/en-us/advisor/ff962512.aspx
QUESTION 86
You need to implement a notification solution to meet the technical requirements. What should you create from Operations Manager? (More than one answer choice may achieve the goal. Select the BEST answer.)
A. Two channels and one subscriber
B. One channel and one Subscriber
C. One channel and two subscribers
D. Two channels and two subscribers
Answer: A
Explanation:
You need two channels, one for e-mail one for SMS.
http://blogs.technet.com/b/kevinholman/archive/2012/04/28/opsmgr-2012-configure-notifications.aspx
I think the problem is, are there two administrator groups, one for each department? If there is, you need at least two subscribers if not, you can do with one. Since it is not explicitly stated that there are two admin groups, I would go for a single admin group. So then it would be answer A.
QUESTION 87
Hotspot Question
You need to recommend changes to the System Center 2012 infrastructure to meet the technical requirements for bare metal recoveries. What should you include in the recommendation? (To answer, select the appropriate actions in the answer area.)
QUESTION 88
You discover that many incidents are generated for VM2. You need to resolve all of the incidents from Service Manager in one operation. What should you create? (More than one answer choice may achieve the goal. Select the BEST answer.)
A. A configuration item
B. An incident event workflow
C. A dependent activity
D. A problem
Answer: D
Explanation:
http://blogs.technet.com/b/servicemanager/archive/2009/11/02/overview-of-problem-management-in-service-manager.aspx
Case Study 2: Contoso, Ltd. (Question 89 – Question 99)
Overview
Contoso, Ltd. is a manufacturing company that has 3,000 users. Contoso has a data center in Toronto and 20 offices across Canada. The offices connect to each other by using a WAN link. Each office connects directly to the Internet.
Existing Environment
Active Directory Environment
The network contains an Active Directory forest named contoso.com. The forest contains a single domain. All domain controllers run Windows Server 2012. All servers run Windows Server 2008 R2. Each office contains three domain controllers. Each office is configured as an Active Directory site.
System Center 2012 Infrastructure
Contoso has a System Center 2012 infrastructure that contains 11 servers. The servers are configured as shown in the following table.
Contoso has a private cloud named Cloud1. Cloud1 is managed by using VMM. The following applications run in Cloud1:
– Microsoft Exchange Server 2010.
– Microsoft SharePoint Server 2010.
– A custom manufacturing application named App1.
The Hyper-V hosts are managed by using VMM. TOR-H01 and TOR-H02 are nodes in a failover cluster. The switches that are part of the network fabric are from various manufacturers and are managed by using SNMPv3.
App1
An application named App1 is deployed from a VMM service template that consists of one front-end web server and one back-end database server. App1 processes credit card information. The instance of App1 running in the data center uses two virtual machines named VM1 and VM2. TOR-HOI hosts VM1 and VM2. App1 is managed by using a custom management pack named MP1. The management pack used to monitor App1 contains a distributed application diagram named App1DAD. The service level agreement (SLA) for App1 states that App1 must be available 99 percent of the time.
Problem Statements
Contoso identifies the following issues:
– Currently, all Operations Manager alerts are sent by email only. Database administrators require alerts to be sent by text message. The cell phone numbers of the database administrators are already configured in Operations Manager.
– Administrators report that the processor performance counters for the Hyper-V hosts display values that are lower than the actual load on the hosts.
Requirements
Business Goals
Contoso wants to minimize hardware and software costs, whenever possible.
Planned Changes
Contoso plans to add a new web server to the App1 service template. Traffic to the new web server will be load balanced with the existing web server by using a hardware load balancer.
Technical Requirements
Contoso identifies the following technical requirements for the planned deployment:
– Automatically apply software updates issued by Microsoft to all of the Hyper-V hosts.
– Automatically assign incidents to administrators when a Configuration Manager service fails.
– Ensure that the Exchange Server administrators can request that new virtual machines be added to the Exchange Server organization by using Internet Explorer.
– Monitor the uptime of all the Hyper-V hosts and all the virtual machines by using Operations Manager and VMM. Performance and Resource Optimization (PRO)-enabled management packs will be used.
– Ensure that users have a self-service portal that provides them with the ability to back up individual virtual machines. Users must receive an email message confirming that the backup is complete.
– Ensure that database administrators are alerted by a text message when an error occurs on a server that they manage. The text messages should be delivered regardless of the current network conditions.
– Network administrators report that they currently use different tools to monitor the port status on the switches. The network administrators want to manage all of the switches by using Operations Manager.
App1 Requirements
Contoso identifies the following requirements for App1:
– Create an object in the App1 management pack to track the SLA.
– Ensure that multiple monitoring thresholds can be used for different instances of App1.
– Ensure that App1 complies with the Payment Card Industry Data Security Standard (PCI DSS).
QUESTION 89
Hotspot Question
You need to recommend which configurations must be performed to meet the uptime monitoring requirements for the Hyper-V hosts and the virtual machines. You install an Operations Manager agent on each Hyper-V host and each virtual machine. On which server or servers should you perform each action? (To answer, select the appropriate server or servers for each action in the answer area.)
Answer:
Explanation:
http://technet.microsoft.com/en-us/library/hh882396.aspx
QUESTION 90
Drag and Drop Questions
You need to prepare the environment to support the planned changes for App1. In which order should you perform the actions? (To answer, move all of the actions from the list of actions to the answer area and arrange them in the correct order.)
Answer:
Explanation:
Note:
*(Box 1) When you create a static IP address pool for a VM network, VMM can assign static IP addresses to Windows-based virtual machines (running on any supported hypervisor platform) that use the VM network. By using static IP address pools, IP address management for the virtual environment is brought within the scope of the VMM administrator.
* (Box 2, Box 3) Prerequisite for adding a Hardware Load balancer include:
– You must obtain the load balancer provider from the load balancer vendor, and install the provider on the VMM management server.
– Setting the load balancer affinity enables you to provide some control over which load balancer will be used for a service. This is based on logical network information. VMM uses this information to determine the valid static IP address pools that are accessible from both the load balancer and the host group that the service tier will be deployed to.
– By adding load balancers to VMM management and by creating associated virtual IP templates (VIP templates), users who create services can automatically provision load balancers when they create and deploy a service.
* (Box 4) A VIP template contains load-balancer-related configuration settings for a specific type of network traffic. For example, you can create a template that specifies the load-balancing behavior for HTTPS traffic on a specific load balancer by manufacturer and model.
* (Box 5) A load balancer must be configured before you deploy a service. After a service is deployed, you cannot add a load balancer by updating the service.
QUESTION 91
You need to recommend a solution to resolve the monitoring issue for the Hyper-V hosts. Which performance object should you recommend?
A. Hyper-V Hypervisor Logical Processor
B. Processor
C. Hyper-V Hypervisor Root Virtual Processor
D. Hyper-V Hypervisor Virtual Processor
Answer: A
Explanation:
http://msdn.microsoft.com/en-us/library/cc768535(v=bts.10).aspx
QUESTION 92
Hotspot Question
You need to create a Service Level Tracking object to meet the requirements for monitoring the SLA for App1. How should you configure the Service Level Tracking object? (To answer, select the appropriate options in the answer area.)
QUESTION 93
You need to recommend a solution to meet the technical requirements for MP1. What should you include in the recommendation? (More than one answer choice may achieve the goal. Select the BEST answer.)
A. Aggregate rollup monitors
B. Synthetic transactions
C. Overrides
D. Event collection rules
Answer: C
QUESTION 94
Drag and Drop Questions
You are evaluating the deployment of System Center 2012 Service Manager and System Center 2012 Orchestrator. You need to recommend a solution to meet the technical requirement for backups. In which order should you perform the actions? (To answer, move all of the actions from the list of actions to the answer area and arrange them in the correct order.)
QUESTION 95
You need to recommend a solution to meet the update requirement for the Hyper-V hosts. What should you include in the recommendation? (More than one answer choice may achieve the goal. Select the BEST answer.)
A. VMM update baselines
B. System Center 2012 Service Manager workflows
C. Configuration Manager auto deployment rules
D. System Center 2012 Orchestrator runbooks
Answer: A
QUESTION 96
Drag and Drop Questions
You are evaluating the deployment System Center 2012 Service Manager. You need to recommend which actions must be performed to meet the technical requirements for the Exchange Server servers. Which four actions should you perform in sequence? (To answer, move the appropriate four actions from the list of actions to the answer area and arrange them in the correct order.)
QUESTION 97
You need to recommend which System Center 2012 component must be added to the System Center infrastructure to meet the technical requirement for the Configuration Manager service. The solution must minimize administrative effort. Which component should you recommend?
A. Service Manager
B. App Controller
C. Microsoft System Center Advisor (SCA)
D. Orchestrator
Answer: A
QUESTION 98
You need to identify the information that is required to discover each switch by using an explicit discovery. Which information do you require for each switch? (Each correct answer presents part of the solution. Choose all that apply.)
A. The IP address
B. The MAC address
C. The management credentials
D. The SNMP community string
Answer: AC
Explanation:
A.The IP address.
http://technet.microsoft.com/en-us/library/hh278846.aspx
To create a network devices discovery rule, you need the following information: The IP address or FQDN of each device that you want to discover and monitor. It are SNMP v3 devices. So you need credentials to discover them.
QUESTION 99
You need to recommend a solution to meet the alerts requirement for the database administrators.
What should you recommend?
A. Install a cellular modem on TOR-OM1. Create a subscription and a notification channel.
B. Install a cellular modem on TOR-CM1. Create a subscription and a notification channel.
C. Install a cellular modem on TOR-OM1. Create a monitor and a subscriber.
D. Install a cellular modem on TOR-CM1. Create a monitor and a subscriber.
Answer: A
Explanation:
http://technet.microsoft.com/en-us/library/hh212725.aspx
A notification requires the following elements:
– A Run As account that provides credentials to the Notification Account Run As profile.
– A notification channel which defines the format for the notification and the method by which the notification is sent.
– A notification subscriber which defines the recipients and the schedule for sending notifications to the subscriber.
– A notification subscription which defines the criteria for sending a notification, the channel to be used, and the subscribers to receive the notification.
Case Study 3: A. Datum Corporation (Question 100 – Question 113)
Overview
A. Datum Corporation is an accounting company that has 3,000 employees. A. Datum has two main offices and five branch offices. The main offices are located in London and New York. The branch offices are located in Asia. All offices connect to each other by using a WAN link. Each office connects directly to the Internet.
Existing Environment
Active Directory Environment
The network contains an Active Directory forest named adatum.com. The forest contains a single domain. All domain controllers run Windows Server 2012. Each office contains five domain controllers. Each office is configured as an Active Directory site.
System Center 2012 Infrastructure
A. Datum has a System Center 2012 infrastructure that contains six servers. The servers are configured as shown in the following table.
System Center 2012 is used to maintain a private cloud named Cioud1. Cloud1 consists of 10 Hyper-V hosts in the London office. Cloud1 hosts the following applications:
– A custom accounting application named App1. App1 consists of four virtual machines. Two of the virtual machines have Microsoft SQL Server 2012 installed. The other two virtual machines have the Web Server (IIS) server role installed. App1 is deployed by using a service template.
– A custom marketing application named App2. App2 consists of two virtual machines. One virtual machine has SQL Server 2012 installed. The other virtual machine has the Web Server (IIS) server role installed. App2 is deployed by using virtual machine templates.
– System Center 2012 Configuration Manager.
– Microsoft SharePoint Server 2010.
– Microsoft Exchange Server 2010.
– Microsoft Lync Server 2010.
Problem Statements
The virtual machine template used to deploy web servers for App2 does not include the Network Load Balancing (NLB) feature. A. Datum plans to scale out App2 to use NLB.
Requirements
Business Goals
A. Datum plans to make App1 available to its customers by hosting the application in either A. Datum’s data center or in a Windows Azure public cloud named Cloud2. A. Datum wants to minimize hardware and software purchasing costs, whenever possible.
Planned Changes
A. Datum plans to implement the following changes:
– Implement Operations Manager.
– To App1, add a server that has Microsoft BizTalk Server deployed.
– Deploy a new instance of App1 to the New York office. The instance must comply with the Sarbanes-Oxley Act.
– Implement Configuration Manager and integrate Configuration Manager and VMM. Configuration Manager will be used to manage updates for the Hyper-V hosts.
Technical Requirements
A. Datum identifies the following technical requirements:
– Create a runbook that will be used by Service Manager to create an instance of a virtual machine. The virtual machine will be based on a virtual machine template named VMT1. Users must be able to request the creation of instances of the virtual machine from a self-service portal.
– Ensure that the users in the sales department can use a self-service portal to request that a new instance of App1 be created in Cloud1 for a customer. The new instance must only be created if the sales department manager approves the request.
– Ensure that if an Exchange Server 2010 service unexpectedly stops, a series of automatic actions is performed to remediate the service failure. The status of each performed action must be logged in an incident.
– Monitor App1 to ensure that client computers in the New York office can connect to an instance of App1 hosted in the London office. The monitoring solution must perform tasks that emulate a user accessing App1.
– Ensure that database administrators can access alerts, state information, and performance counters for all of the SQL Server servers in Cloud1 from a SharePoint webpage.
– Ensure that the instances of the App2 hosted in Cloud1 are monitored from a graphical diagram that displays all of the components of App2.
– Automatically create and assign incidents in Service Manager when an alert is generated in Operations Manager.
– Ensure that users can receive alert notifications from Operations Manager as Microsoft Lync instant messaging (IM) messages.
– Monitor the availability of the SharePoint Server 2010 server farm from the New York office.
– Ensure that administrators can undo changes made to the custom rules created in Operations Manager.
– Ensure that help desk users can contact the affected users of an incident by using IM.
– Add the new BizTalk Server to App1 by using a service template.
QUESTION 100
You need to recommend a solution to manage the changes made to the custom rules. The solution must meet the technical requirements. What should you include in the recommendation? (More than one answer choice may achieve the goal. Select the BEST answer.)
A. Export the Operations Manager operational database.
B. Back up the Operations Manager folder.
C. Export the custom management packs.
D. Back up the Operations Manager data warehouse database.
Answer: C
Explanation:
C is the only valid answer.
A: You should make a backup, not an export.
B: The folders won’t give you a restore option for the changes.
D: This is not the location were the changes are stored.
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