Category: Microsoft Dynamics Exam Collection

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QUESTION 8
Your company wants to capture Dynamics CRM-related notes in Microsoft OneNote. You need to configure integration between OneNote and CRM. What should you configure before you can configure OneNote integration?

A.    Microsoft Yammer integration
B.    Server-based Microsoft SharePoint integration
C.    Microsoft Social Engagement
D.    Microsoft Office 365 Groups

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QUESTION 1
You have two opportunities named Opp1 and Opp2 that created to a customer. The customer request a single quote that contains the line items from both opportunities. From Opp1, you generate a new quote that contains all of the line items in Opp1. You need to add the line items in Opp2 to the quote. What should you did?

A.    From Opp2, Click Assign
B.    From Opp2, Click New Quote
C.    From the quote, Click Get Products
D.    From the quote, associate the quote to Opp2

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QUESTION 64
You create an opportunity report by using the Report Wizard. The report returns too many records. You need to reduce the number of records returned by the report. Which two actions should you perform? Each correct answer presents a complete solution. (Choose two.)

A.    Make the report a personal report.
B.    Reduce the number of columns.
C.    Designate a top or bottom number.
D.    Apply a filter.

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QUESTION 57
Your company uses trucks to drive to customer sites and perform warranty work. Your company has a policy that each truck should remain in a specific region. You need to configure Microsoft Dynamics CRM to meet these requirements. What should you do?

A.    Create a territory for each region, a facility/equipment record for each truck, and link each truck to the relevant territory.
B.    Create a site for each region, create a facility/equipment record for each truck, and link each truck to the relevant site.
C.    Create a site for each region, and then link it to each service that is used to perform the warranty work.
D.    Create a territory for each region, and then link it to each service that is used to perform the warranty work.

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QUESTION 50
You need to ensure that the estimated revenue for your opportunity is calculated correctly based on the most recent territory price list and the associated products. Which method should you use to configure the opportunity pricing?

A.    User Provided
B.    Automatic Recalculation
C.    System Calculated
D.    Current Pricing

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QUESTION 43
You choose a case from the customer support queue. Your company mandates that all requests with customers be tracked regardless of the outcome. You call the customer and learn that the case was submitted on your company’s customer portal by mistake. What should you do?

A.    Cancel the case.
B.    Delete the case.
C.    Resolve the case.
D.    Reactivate the case.

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QUESTION 36
You need to add a product brochure to Microsoft Dynamics CRM so that users can send the brochure via email to potential customers. Which record type should you add the brochure to?

A.    Sales literature
B.    Competitor
C.    Product
D.    Marketing list