Category: Microsoft Dynamics 365 Exam Collection

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QUESTION 25
You have a Microsoft Dynamics 365 environment. You implement Field Service. You need to ensure that users can interact with Field Service on a mobile device. What should you do?

A.    Implement the Resco Mobile CRM Woodford app.
B.    Import the Field Service solution.
C.    Download the Windows Mobile Software Development Kit (SDK).
D.    Configure the Microsoft Dynamics 365 mobile app.

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QUESTION 17
Your organization uses the interactive service hub to manage cases. You need to interact with records in a stream that displays active cases. Which two actions can you perform? (Choose TWO.)

A.    Add to Queue
B.    Email a Link
C.    Send Direct Email
D.    Do Not Decrement Entitlement Terms

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QUESTION 9
You need to install and configure the Unified Service Desk (USD) client. What should you do?

A.    Import the USD client as a solution.
B.    You must manually install the client.
C.    Deploy the USD client from the Microsoft Dynamics 365 server.
D.    Enable the USD client from System Settings.

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QUESTION 1
You implement the Unified Service Desk (USD). Which three statements regarding the debugger are true? (Choose THREE.)

A.    The debugger allows you to review data parameters from static log files.
B.    The debugger allows you to review real-time data parameters.
C.    The debugger allows you to review action calls from static log files.
D.    The debugger is a USD hosted control.
E.    The debugger allows you to review real-time action calls.
F.    The debugger is a standalone tool.

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QUESTION 82
You are using Microsoft Dynamics 365 for sales. Your marketing department has given you a number of illustrated documents that explain how your product is superior to various competitors. You have been tasked with adding this material to Dynamics 365 so the salespeople can use and email the material to their prospects, all from within Dynamics 365. How should you complete this task?

A.    Add the documents to SharePoint and set up the SharePoint integration with Dynamics 365.
B.    Add the documents as sales literature, and associate them with the right competitors.
C.    Add the documents as Email Templates associated with the opportunity entity.
D.    Add the documents as attachments in the notes section for each competitor.

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QUESTION 73
You have a Dynamics CRM organization. A manager wants to share data with an external consultant by using a dynamic PivotTable. You need to tell the manager what to do before the external consultant can access the data in the PivotTable. What should you instruct the manager to do first?

A.    Add Share access to a security role.
B.    Assign a license.
C.    Add Append To access to a security role.
D.    Assign a view.

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QUESTION 64
You are the sales manager for a company that utilizes Microsoft Dynamics 365. Your sales department offers seasonal pricing on many of its products by using price lists which are then deactivated at the close of each season. Which two outcomes occur as a result of deactivating these price lists? (Each correct answer presents a complete solution. Choose TWO.)

A.    The prices are removed from the default price list field for all of the company s products.
B.    Any pre-existing opportunities associated with those price lists will continue to use them.
C.    Any existing sales transactional records will automatically be deactivated until a new price list is created.
D.    Any existing sales transactional records will automatically associate with the default price list.

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QUESTION 55
You are viewing the results from an Advanced Find search of opportunities. You need to identify which actions you can perform on the records from the view in Advanced Find, which two actions should you identify? (Each correct answer presents a complete solution. Choose TWO.)

A.    Export the opportunity records to a Microsoft Word file.
B.    Add the opportunities to a marketing list.
C.    Perform a mail merge.
D.    Export the opportunity records to a Microsoft Excel file.

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QUESTION 46
You need to locate the record of a person named Ben Smith. You are uncertain whether Hen Smith is in Dynamics CRM as a contact. What can you use to locate the record?

A.    A system view
B.    Quick Find
C.    A custom grid
D.    Advanced Find
E.    A personal view